Technical Program Manager-, ECommerce

Brillio; United States; Presencial; USD 140 000 - 200 000; Tempo integral

Resumo da oferta

Brillio is seeking a Technical Program Manager to own the shopping cart portfolio, drive end-to-end ecommerce programs, and partner with engineering, UX, and product teams on AI-driven launches.

You will manage cross-functional programs across global teams, define and monitor KPIs, and mentor junior members while ensuring robust risk management and stakeholder alignment.

Qualificações

• 12+ years of technical project or program management experience driving consumer-centric apps.
• 5+ years leading product launches for ecommerce products.
• Experience with shopping cart related projects, planning and execution.
• Data analysis to identify checkout improvements.
• Experience with Adobe eCommerce Suite and Analytics.
• Strong PDLC understanding.
• Global team leadership across time zones.
• Negotiation and stakeholder communication skills.

Responsabilidades

• Own and drive cart-related ecommerce portfolio and programs.
• Oversee shopping cart experience, conversion metrics, and integrations.
• Manage risks, mitigate plans, and report to leadership.
• Coordinate testing to ensure cart functionality before launches.
• Collaborate with engineering, UX, product and business leaders to prioritize AI-based initiatives.
• Define KPIs with analytics, product management for marketing platform success.
• Provide guidance and mentoring to junior team members.

Conhecimentos

Technical PM experience

Ecommerce product launches

Leadership

Negotiation & communication

Global time zones

Ferramentas

ClickUp

JIRA

Confluence

VersionOne

Asana

Monday.com

Smartsheets

Descrição da oferta de emprego

As client continues to evolve into a consumer-centric business, Technical Program Managers play a pivotal role in driving key Product and Engineering initiatives towards successful launches. This Technical Program Management leader will be an important member of our eCommerce Technical Program Management team supporting new AI driven features and product launches. You will report to the Director, Technical Program Management, eCommerce.

About the role:

• Own and drive Cart related eCommerce portfolio and critical programs.
• Oversee the entire shopping cart experience, driving its functionality, conversion metrics, user experience, and integration with other systems like payment gateways, inventory management, and shipping platforms.
• Manage issues and risks, create mitigation plans, escale to appropriate stakeholders and produce program reports for executive leadership.
• Conduct thorough testing to ensure the cart functions correctly and to identify potential issues before launch.
• Partner with engineering, UX, product and business leaders to help better prioritize and execute on AI based product, platform, and marketing strategy.
• Work with engineering, analytics, product management to define key performance Indicators to analyze marketing platform success.
• Experience managing programs with geographically dispersed teams.
• Oversee multi-channel and multi focus initiatives across the consumer organization.
• Manage third party requirements and interfaces with third party stakeholders, as necessary.
• Interface regularly with global and geo marketing teams to coordinate marketing campaigns and bring visibility to internal stakeholders.
• Provide guidance and mentoring to junior team members.

About you:

• 12+ years of technical project or program management experience in driving consumer-centric applications with at least 5 years driving product launches for eCommerce products.
• 7+ years of experience using project/portfolio management tools such as ClickUp, Atlassian JIRA, Confluence, VersionOne, Asana, Monday.com or Smartsheets.
• Must have experience in planning, organizing, and executing projects related to the shopping cart.
• Must have experience analyzing data and being able to identify areas for improvement in the cart and checkout process.
• Experience with Adobe eCommerce Suite, Adobe Target, Adobe Analytics, Adobe Experience Manager, Adobe Experience Platform.
• Strong technical orientation and solid understanding of Product Development Life Cycle (PDLC).
• Proven track record of managing large-scale, complex technical efforts.
• Strong negotiation, communication and conflict management skills with the ability to articulate concepts and rationale to stakeholders at all levels of the organization.
• Experience working with multiple global time zones.
• Strong leadership skills

To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/

Why should you apply for this role?

Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.

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Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.