Technical Program Manager, Data & Analytics

Hertz Global Holdings, Inc.; Oregon; Hybrid; USD 122,000 - 149,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision plans

401(k) retirement matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

Hertz Global Holdings, Inc. is seeking a Technical Program Manager, Data & Analytics to lead production support for Data Platforms, BI, Analytics and MFT apps.

You will coordinate across multiple vendors, manage incidents, changes, and migrations while ensuring security and runbooks are up to date. The role requires extensive leadership in data engineering, app development or production support, with strong communication and collaboration across technical teams.

Qualifications

• 10+ years leading data engineering, app development or production support teams
• 5+ years as production support specialist
• 4+ years Agile experience preferred
• PMP or Scrum Master preferred; Jira and CAB experience a plus
• Experience with Databricks, Kafka and BI/analytic platforms

Responsibilities

• Provide technical support for Data Platforms, BI Platforms, Analytics and MFT Applications
• Incident Management - minimize service disruption by driving timely resolution of incidents
• Problem Management - post-incident review and follow-up
• Change Management - expedite change requests for service availability
• Serve as central intake coordinator across multiple workstreams
• Coordinate large-scale migration planning and go-live execution
• Lead troubleshooting, bug fixes, patching and enhancements
• Develop monitoring and alerting across platforms
• Manage outsourced service providers to meet production support goals
• Vendor cost control and risk management
• Plan and monitor shifts for adequate coverage
• Collaborate on production support hand-overs with Engineering
• Coordinate with platform engineering, service incident management, security
• Report outages and status to management
• Communicate with leaders; document run-books
• Develop reports to analyze production support effort and costs
• Support audit processes for user/access management and security
• Ensure adherence to organizational standards
• Proactively identify project risks and intervene early
• Promote best-practice sharing and value delivery
• Develop cost-saving process improvements

Skills

Leadership experience

Agile methodologies

Communication skills

Incident management

Vendor management

Data platforms expertise

Education

Bachelor's degree in Engineering/CS

Tools

Jira

CAB (Change Advisory Board)

AI-assisted tools

Databricks

Kafka

MFT

Sterling

Tableau

Cognos

Job description

A Day in the Life: The Technical Program Manager, Data & Analytics will provide overall technical leadership for the support, maintenance and operations of our Data & Analytic and MFT(Manage File Transfer) platforms and applications. The ideal candidate is a production support specialist that has extensive experience managing outsourced service providers to enable incident management, troubleshooting, bug fixing, patching, monitoring and alerting. Partners closely with Engineering and Application Development leaders for effective hand-over during the development and deployment lifecycle, as well as partnering with other leaders within Technology to ensure smooth resolution of incidents. Responsible for end-to-end production support across data platforms, business intelligence and analytic applications.

What you will do:

• Provide technical support for Data Platforms, BI Platforms, Analytics and MFT Applications
• Incident Management - minimize service disruption by driving timely resolution of incidents
• Problem Management - ensure a proactive stance to post-incident review and follow-up
• Change Management - expedite change requests to ensure service availability
• Serve as central intake coordinator across multiple concurrent workstreams - triage, assign, track, and ensure formal handoff to production
• Coordinate large-scale migration efforts including planning, go-live execution, vendor communications, and maintenance of team documentation and runbooks
• Lead troubleshooting, bug fixing, patching and implementation of minor enhancements
• Develop and implement appropriate monitoring and alerting capabilities across platforms
• Lead and manage multiple outsourced service providers to deliver on Production Support goals and objectives across the Data & Analytics portfolio
• Manage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-run
• Arrange, assign, adjust and monitor shifts to have apt coverage
• Collaborate with Engineering and Application Development teams on production support hand-overs
• Coordinate with teams across Product & Technology including platform engineering, service incident management, security and engineering
• Report promptly to management and business partners regarding critical outages until resolution
• Communicate effectively with different levels of leadership within the organization
• Write and review high-quality technical documentation, including run-books
• Provide regular status reports to management on application status and other service metrics
• Develop reporting to analyze and optimize production support effort, costs and productivity
• Support audit process in user management, access management, and security related activities
• Ensure all processes and procedures follow organization standards
• Monitor project risks proactively identify potential bottlenecks and trigger early intervention protocols before critical impacts occur.
• Encourage and maintain a "best practice sharing culture", always striving to find ways to improve service and deliver value to the business
• Develop innovative, cost-saving process improvements to manage production support across the portfolio

What We’re Looking For:

• Minimum 10 years of experience leading teams in data engineering, application development or production support
• At least 5 years of experience as production support specialist
• At least 4 years of experience using Agile Methodology preferred
• PMP or Scrum Master certification preferred; experience with Jira, enterprise change management (CAB), and AI-assisted productivity tools a plus
• Minimum 5 years of experience with Data/BI/Analytic platforms such as Databricks, Kafka, , MFT(Manage File Transfer), Sterling, Tableau, Cognos or similar data & analytic platforms
• Advanced working knowledge of data engineering, data warehousing, business intelligence, AWS preferred
• Bachelor's degree in Engineering, Computer Science or a related field preferred
• Ability to manage remote distributed teams with 24/7 onshore/offshore team coverage
• Excellent communication (verbal and written) skills and ability to effectively collaborate with both business and technical teams
• Problem solving skills, project management skills, attention to detail, and exceptional organizational skills
• Ability to deal with ambiguity and competing objectives in a fast-paced environment
• Flexibility in scheduling which may include nights, weekends and holidays

The starting salary is$135,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience

What You’ll Get:

• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENTAt Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.Individuals are encouraged to apply for positions because of the characteristics that make them unique.EOE, including disability/veteran