Technical Program Manager - Customer Milestones Delivery

Pronto; San Francisco (CA); On-site; USD 122,000 - 151,000; Full time

Benefits offered by this job

Equity

401(k)

Paid parental leave

Health savings account

Job summary

Pronto is seeking a Customer Milestones Delivery TPM to own a unified calendar of all customer-facing commitments across active deployments, ensuring accuracy and a single source of truth. You will coordinate with Sales, Deployment, and Customer Success to align messaging and expectations.

You will be the primary owner of milestone communications, flag risks early, and handle hard conversations with customers when dates change, ensuring consistency and accountability across teams.

Qualifications

• External or customer-facing program management experience with hard conversation about a slipped date.
• Ability to build and maintain a live tracking system across multiple sites.
• Proactive flagging of risks before asked, reducing noise and surprises.

Responsibilities

• Build and maintain a single calendar of customer-facing milestones across all active deployments.
• Pull status from delivery teams to keep the calendar current.
• Be the consistent voice on customer timeline changes and communicate updates to stakeholders.

Skills

Program management

Customer-facing

Risk management

Communication

Proactive problem solving

Tools

Linear

Delivery tools

Job description

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

About the role

The Customer Milestones Delivery TPM owns a single tracked calendar of every customer-facing commitment across Pronto's active deployments, and is the one consistent voice when a date is at risk or has to move. Today, customer dates live across scattered trackers and get communicated by whichever team happens to be closest to the customer at the time. This role replaces that with one owner, one calendar, and one voice.

What you'll do

Milestone Tracking

Build and maintain a single tracked calendar of every customer-facing date across all active sites - kickoff, go-live, ramp milestones, contractual deadlines - replacing the scattered trackers in use today.

Keep the calendar current by pulling status directly from the teams executing against each date, not by waiting for it to be reported.

Early-Warning & Risk Flagging

Flag a date at risk before it slips, based on leading indicators from execution teams, not after the customer has already noticed.

Build the judgment to tell a normal schedule variance from a real risk, so early warnings carry weight instead of becoming noise.

Customer Communication

Be the one consistent voice on customer timeline changes, so a customer hears about a slipped or moved date the same way, from the same source, every time.

Own the hard conversation when a date has to move: what changed, why, and the new commitment - rather than leaving it to whichever team is in the room.

Coordinate with Sales, Deployment, and Customer Success so the message a customer hears matches what internal teams actually believe will happen.

What we're looking for

• External or customer-facing program management experience - has personally owned a hard conversation about a slipped date with a paying customer.
• Rigor to build and maintain a live tracking system across several concurrent sites without letting it go stale.
• Proactive by default: flags risk before being asked, rather than only status-reporting after the fact.
• Strong written and verbal communication, comfortable being the consistent point of contact on sensitive timeline conversations.

Nice to have

• Experience in a deployment, customer success, or delivery role for a hardware or field-deployed technology product.
• Experience with autonomous vehicle, robotics, or heavy industrial equipment customer programs.
• Familiarity with Linear or a similar tool for pulling execution status directly from delivery teams.

Why join us

• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $122,000 - $151,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan
• Team lunch in our SoMa office every Tuesday and Thursday

Benefits are subject to change at the company's discretion.

#LI-Onsite