Technical Program Manager, AWS APT

Amazon.com; Herndon (VA); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon Data Services, Inc. in Herndon, VA is seeking a Technical Program Manager to own multi-year programs, coordinate with senior product and engineering leaders, and drive complex solutions for data center facilities.

You will lead cross-functional teams, manage risks, write SOPs, and balance business needs with technical constraints while traveling up to 25%.

Qualifications

• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Manage Operational relationships with support teams and internal operations business partners to drive increased performance.
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
• Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions.
• Write and design clear SOPs in a digital system.
• Proactively recognize and drive opportunities to simplify processes.
• Contribute to and influence technical designs.
• Lead the effective and efficient delivery of large, complex technical projects and programs.
• Travel up to 25%.

Skills

Technical product management

Software development

Project management

Cross-functional collaboration

Tools

Smartsheets

Boost

Job description

Job ID: 10601213 | Amazon Data Services, Inc.

At AWS, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, smart, and driven individual. The Data Center Maintenance & Tooling team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams. The team is seeking a Technical Program Manger to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities. Our team of TPMs work with senior product and engineering leaders to define strategy and requirements. They design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, they are expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. They also identify opportunities to converge overlapping technical efforts, and drive the long term strategy.

Key job responsibilities

• Manage Operational relationships with support teams and internal operations business partners to drive increased performance
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions
• Write and design clear SOPs in a digital system
• Proactively recognize and drive opportunities to simplify processes
• Contribute to and influence technical designs
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
• Lead the effective and efficient delivery of large, complex technical projects and programs
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints
• Identify, assess, track and mitigate issues and risks at multiple levels
• Create, maintain and disseminate program information to stakeholders
• Travel up to 25%

A day in the life

Drive Boost adoption by partnering with subject matter experts to create and update Standard Operating Procedures and turn them into workflows in our home grown tool Boost. Observe real work conditions through Gemba walks and workshops, then build standardized procedures that reflect how work actually happens. Manage workflow documentation in Smartsheets and report adoption metrics through dashboards and Monthly Business Reviews.

About the team

The AWS Availability Product Team (APT) is part of the Availability team and supports Data Center Engineering Operations (DCEO) technicians by owning the Directed Work creation and completion program (Tundra/Electron). We collaborate with DCEO, the DCEO EAM program, DCEO Availability, DC Bridge product teams, and DC Bridge Software Development to improve efficiency for Engineering Operations Technicians (EOTs). Our work focuses on safety, global standards, and customer experience. We automate tasks, centralize tools, and create intuitive interfaces that require minimal training. We prevent risks by establishing measurable success criteria before scaling adoption of new tools and workflows.

Basic Qualifications

• 3+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 3+ years of working directly with engineering teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD'D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Herndon - 127,100.00 - 172,000.00 USD annually

USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.