Technical Program Manager, AI Model Assurance

TikTok USDS Joint Venture; New York (NY); On-site; USD 119,000 - 270,000; Full time

Job summary

TikTok USDS Joint Venture LLC seeks a Technical Product Manager for AI Model Assurance to own the roadmap for the Content Assurance program. You will decide what to build next and define success metrics that guide engineering and audit-ready tooling.

You will work with Assurance Analysts, GRC, policy, and legal to formalize requirements, ensure fast, consistent approvals, and maintain PRDs and change logs. This is a technical product role focused on end-to-end impact and measurable program

Qualifications

• 5+ years in technical product management or related roles with cross-functional SLAs/audit exposure.
• Ability to write PRDs, requirements, and success metrics for engineering.
• Direct knowledge of AI/LLM systems or AI safety domains.
• SQL fluency to define and validate metrics from dashboards.
• Ability to lead cross-functional partners to decisions on fixed timelines.
• Strong written communication for PRDs and leadership updates.

Responsibilities

• Own the Model Assurance product roadmap end-to-end.
• Translate policy and pain points into crisp requirements and metrics.
• Partner with engineering on design and delivery; prioritize scope.
• Define program health metrics and ensure evidence readiness.
• Engage with CA leadership on roadmap progress and KPIs.
• Work with Assurance Analysts to optimize manual steps.
• Collaborate with GRC on audit needs for evidence capture.
• Write and maintain PRDs, design reviews, and change logs.
• Represent Model Assurance in cross-functional forums.

Skills

Technical PM experience

SQL proficiency

PRD writing ability

Cross-functional leadership

AI/ML evaluation knowledge

Documentation and written comms

Education

Bachelor's degree in technical/risk/policy-adjacent field

Tools

Tableau/Looker experience

Job description

Responsibilities

About the Team
JV AI & Systems Integrity is the independent function inside the TikTok USDS Joint Venture security organization that opines on whether generative AI features shipping to US users meet the JV's safety and content commitments. We operate the approval gates, testing programs, deviation adjudication, and audit-facing evidence pipeline for every JV-covered GenAI surface — including CapCut, Gauth, TikTok GenAI features, and emerging apps like Pippit, Dreamina, and Hypic. We work in close partnership with legal, safety, and engineering teams.

About the Role
The Technical Product Manager for AI Model Assurance owns the roadmap for how our Content Assurance program is instrumented and run in the model assurance area. Where our Assurance Analysts drive day-to-day approvals, dossiers, and oversight reports, and our engineering team builds and operates the underlying platform, you are the person who decides what to build next, how success is measured, and how the pieces fit together into a coherent, audit-ready system.

This is a technical product role, not a coordination role. You will write the requirements and success metrics that engineering builds against, and you will be accountable for whether our approval workflow gets faster, more consistent, and more defensible each quarter.

• Own the Model Assurance product roadmap end-to-end: intake, approval workflow, change detection, evaluation dossier tooling, dashboards, and audit evidence pipeline. Sequence work against program risk, launch volume, and audit milestones.
• Translate CA policy, control catalog, and analyst pain points into crisp requirements, success metrics, and acceptance criteria that engineering can build against without ambiguity.
• Partner with the engineering team on design, trade-off calls, and delivery; drive prioritization when scope and time do not both fit.
• Define the metrics that describe program health — approval throughput and SLA, materiality mix, unnotified-change incidents, envelope breaches, validation coverage, evidence readiness — and make sure the systems of record can produce them without hand-updated trackers.
• Sit inside the launch review loop for high-signal releases; use those cases to sharpen requirements for the next generation of tooling instead of only closing the current ticket.
• Work directly with the Assurance Analysts to identify the highest-cost manual steps in the workflow, size the opportunity, and turn them into prioritized roadmap items with clear before/after targets.
• Partner with GRC on audit and third-party pre-assessment needs so evidence capture, versioning, and retrieval are a product capability, not a fire drill.
• Write and maintain the PRDs, design reviews, and change logs that make the program reproducible and audit-defensible.
• Report to CA leadership on roadmap progress, program KPIs, and the next set of investments, and represent Model Assurance in cross-functional forums.

Qualifications

Minimum Qualifications:

• Bachelor's degree in a technical, risk, or policy-adjacent field (e.g., Computer Science, Information Security, Data / Analytics, Trust & Safety, Compliance), or equivalent practical experience.
• 5+ years of technical product management, model-risk / model-ops product work, or platform / internal-tools product ownership, including at least one role owning a roadmap for a cross‑functional workflow with hard SLAs or audit exposure.
• Demonstrated ability to write PRDs, requirements, and success metrics that engineering teams can build against — not high‑level narratives that hand implementation choices back to engineering.
• Direct working knowledge of at least one of: generative AI / LLM systems, content moderation classifiers, trust & safety operations, model-risk management, or AI/ML evaluation. You should be able to reason about an evaluation dossier and challenge conclusions on substance.
• Fluency reading SQL and interpreting dashboards well enough to define metrics precisely, validate what the numbers actually mean, and push back when a proposed metric doesn't answer the question.
• Demonstrated ability to drive engineering and cross‑functional partners (policy, legal, security, GRC) to a decision on a fixed clock.
• Written communication strong enough to author PRDs, design reviews, and leadership updates without heavy editing.

Preferred Qualifications

• Prior work under the USDS National Security Agreement, a bank / model-risk governance regime (e.g., SR 11‑7), or a formal AI management system (NIST AI RMF, ISO/IEC 42001).
• Experience owning product for a third‑party pre‑assessment or independent audit workstream — evidence capture, control walk‑through packs, and finding‑remediation tracking.
• Familiarity with evaluation harnesses, red‑team pipelines, or adversarial test set management for text, image, audio, or video GenAI systems.
• Experience defining metrics from raw event data and working with BI / dashboarding tools (e.g., Tableau, Looker, internal equivalents).

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision‑making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On‑site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real‑time decision‑making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in‑person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $118800 - $269800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.