Technical Program Manager

Monks; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Monks is seeking a Sr. Technical Program Manager to bridge strategy and execution across three software teams. You will optimize the engine that builds our products, balancing the big-picture roadmap with the granular Jira-ticket level details.

You will drive delivery and execution, facilitate agile ceremonies, and own Jira configurations and dashboards for real-time visibility. This role requires strong SDLC fluency and exceptional cross-functional leadership.

Qualifications

• 5+ years of experience in technical program/project management overseeing multiple software engineering teams.
• Strong understanding of the SDLC and ability to discuss technical topics with engineers.
• Advanced knowledge of JIRA/Confluence (configuring workflows, JQL, and reporting).
• Deep experience with Scrum, Kanban, or Scrumban methodologies.
• Excellent organizational and stakeholder management skills with influence without authority.

Responsibilities

• Directly manage the execution lifecycle for three cross-functional software teams.
• Ensure alignment between engineering output and product requirements.
• Identify, track, and mitigate risks and dependencies across teams to prevent bottlenecks.
• Schedule and drive all team ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives, Demos).
• Own the configuration and hygiene of JIRA boards, workflows, and automation.

Skills

JIRA

Confluence

SDLC

Agile methodologies

Cross-functional leadership

Tools

JIRA

Confluence

Job description

As a Sr Technical Program Manager , you will be the connective tissue between strategy and execution for three distinct software development teams. You won’t just be tracking tasks; you’ll be optimizing the engine that builds our products. We are looking for a process-oriented leader who can balance the "big picture" roadmap with the granular details of a JIRA ticket.

Core Responsibilities

Delivery & Execution Management

• Directly manage the execution lifecycle for three cross-functional software teams.
• Ensure alignment between engineering output and product requirements.
• Identify, track, and mitigate risks and dependencies across teams to prevent bottlenecks.

Agile Facilitation & Ceremonies

• Schedule and drive all team ceremonies , including Daily Stand-ups, Sprint Planning, Retrospectives, and Demos.
• Foster a culture of continuous improvement by using retrospectives to refine team velocity and quality.

JIRA Power User & Process Architect

• Own the configuration and hygiene of JIRA boards , workflows, and automation.
• Establish standardized reporting structures (dashboards, burndown charts, and velocity trackers) to provide real-time visibility into work-in-progress (WIP).

Backlog & Triage Leadership

• Drive the request triage process , ensuring incoming bugs and feature requests are evaluated and routed efficiently.
• Partner with Product Managers to lead backlog grooming and prioritization sessions , ensuring the engineering team is always working on the highest-value tasks.

Communication & Visibility

• Translate technical progress into clear status updates for stakeholders.
• Act as the primary point of contact for project health, resource allocation, and delivery timelines.

Requirements

• Experience: 5+ years of experience in technical program/project management, specifically overseeing multiple software engineering teams.
• Technical Fluency: A strong understanding of the SDLC (Software Development Life Cycle) and the ability to engage in technical discussions with engineers.
• JIRA Expertise: Advanced knowledge of JIRA/Confluence (configuring custom workflows, JQL, and reporting).
• Agile Mastery: Deep experience with Scrum, Kanban, or Scrumban methodologies.
• Soft Skills: Exceptional organizational skills and the "social intelligence" to drive consensus among diverse stakeholders without direct authority.

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents and resonates with the world around us.