Technical Program Manager

andromeda hill; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

401(k)

Unlimited PTO

Meaningful equity

Job summary

Andromeda is seeking a Technical Program Manager to lead provider onboarding, capacity rollouts, and incident response across our remote/SF-hybrid operations. You will collaborate with SRE, engineering, and product teams to define program plans, metrics, and playbooks while maintaining strong relationships with external providers.

The role emphasizes ownership, clear communication, and the ability to operate with ambiguity as we scale our GPU-driven compute platform for AI workloads.

Qualifications

• Several years running technical programs in infrastructure with external partners.
• Incident management experience handling production incidents across multiple orgs.
• Ability to align external partners and internal teams toward common goals.
• Strong planning, risk tracking, and status communication across multiple programs.

Responsibilities

• Act as program owner for provider onboarding, capacity expansions, and issue remediation.
• Serve as incident commander during major provider-side incidents coordinating SRE, provider, and customer.
• Maintain a real plan with milestones, owners, dependencies and risks for each program.
• Ensure providers meet commitments through structured check-ins and escalation when needed.
• Coordinate with SRE, Engineering, Product, and Sales/CS to prevent blockers and meet timelines.
• Develop playbooks and standards to accelerate future onboarding.

Skills

Technical program management

Incident management

Vendor management

Cross-functional collaboration

Planning & risk tracking

Communication under pressure

Education

Bachelor's or higher in a technical field

Tools

Kubernetes

Slurm

InfiniBand/RoCE

NVIDIA GPUs

Job description

Technical Program Manager

Location: Remote/SF-Hybrid · Full-Time

About Andromeda

Andromeda is a market and infrastructure platform to buy, sell, and operate compute.
We believe demand for compute will grow exponentially. So fast that a handful of vertically integrated providers won't be able to scale across operations, capital, supply chains, and politics to serve it. The result is a massive wave of fragmentation, with AI factories of every shape and size coming to market to fill this demand. Our job is to enable all of that fragmented compute to flow through one platform, delivering reliable capacity to model builders, research labs, and inference providers when they need it. We believe every spare electron should be made productive for AI and we're building the platform that makes that possible.

We sit at the center of three forces:

• Companies that need reliable, high-performance compute fast
• A fragmented global supply of GPUs across hyperscalers, neoclouds, and independent data centers
• Capital, risk, and operational complexity that most teams are not equipped to manage

When we succeed, trillions of dollars of compute will flow through Andromeda. Builders get capacity when they need it. Providers get a reliable way to monetize, operate, and finance infrastructure at scale. Capital gets an easy way to deploy, hedge, and underwrite.
In five years, Andromeda won't just participate in the AI infrastructure market. We will shape it.

The Role

This role owns our provider relationships on the execution side. You'll run the programs that make a provider work well inside Andromeda. This includes onboarding new providers and sites, capacity rollouts, hardware and fabric quality issues, and major incidents. You'll be the person our providers answer to on delivery timelines and open items. When a customer's training run is down because of a provider-side failure, you're the incident commander: you run the response across our SREs, the provider's engineers, and the customer until it's resolved.

You'll have no formal authority over provider teams. What you'll have is the plan, the escalation path, the contractual commitments, and the relationship. You'll need to be good at using all four.

Nobody owns this end to end today; it gets picked up by whichever engineer has bandwidth, and both providers and customers have noticed the inconsistency. You'd be the first person in this role, so part of the job is defining what provider program management looks like here.

What You’ll Do

• Manage new provider and site onboarding, capacity expansions, remediation of recurring hardware or network issues, and provider relationships.
• Act as incident commander during major provider-side incidents: assemble the right people from our SRE team, the provider, and the affected customer, run the response, own communication throughout, and drive the post-incident remediation program afterward. You own command and coordination; our SREs remain the technical leads making the engineering calls.
• Keep a real plan for each program; milestones, owners, dependencies, risks. Maintain visibility to everyone involved, including the provider.
• Hold providers to their commitments: structured check‑ins, tracked action items, and escalation to provider leadership when things slip, backed by what's in the contract.
• Coordinate internally so provider issues don't stall. Pull in SRE for validation, Engineering and Product for platform‑side blockers, and keep Sales/Customer Success informed when provider timelines affect customer commitments.
• Catch capacity and quality risk early, before it becomes a customer‑facing problem.
• Turn what you learn into playbooks and provider‑facing standards, so onboarding the next site is faster and cleaner than the last.

What We’re Looking For

• Several years running technical programs in infrastructure. TPM or technical project management with genuine execution ownership, ideally involving external vendors, partners, or suppliers you didn't control.
• Incident management experience: you've commanded or run point on production incidents involving multiple organizations, and you're comfortable with the off‑hours reality that comes with that.
• Enough technical depth to hold your own with a provider's data‑center engineers and our SREs on GPUs, networking, and storage. You don't need to debug an InfiniBand fabric yourself, but you need to follow the conversation and know when someone is hand‑wav­ing.
• A track record of getting teams you don't manage, including external partners, aligned and moving, including through rough patches where the relationship is strained.
• Solid fundamentals: planning, risk tracking, status communication, and keeping four or five programs on the rails at once.
• Calm, direct communication. You'd rather deliver bad news early than good news late, and both providers and internal teams trust you because of it.
• Comfort with ambiguity. The process you'll follow mostly doesn't exist yet; you'll write a lot of it.

Strong Candidates May Have

Direct experience working with or inside neocloud, colocation, or data‑center providers.

• Vendor or supplier management background — SLAs, commitments, escalation frameworks.
  Familiarity with the stack: NVIDIA data‑center GPUs, InfiniBand/RoCE, Slurm or Kubernetes.
• Experience supporting AI research labs or other large‑scale GPU customers on the consuming side.

What Success Looks Like

Within your first year, you'll have delivered:

• Provider relationships we can bank on. Our compute providers trust you and deal straight with you, so when they tell us what capacity is coming and when, we believe it and plan against it. Capacity forecasting becomes reliable rather than hopeful.
• Onboarding that's fast, predictable, and low‑friction. New providers and sites come online on a known timeline with few surprises. Each onboarding is smoother than the last because you've systematized it.
• A partner playbook that scales the network. You've built the standards and playbook that potential providers use to bring their infrastructure up to our bar. This makes qualifying and adding a new provider a repeatable process, not a one‑off project every time.
• Internal trust across the teams you don't manage. SRE, Engineering, Product, and Sales/CS rely on your read of provider health and timelines, and count on you to flag risk early and coordinate the response when it matters.

Why You’ll Love It Here

• High‑growth environment: Get in early at a company at the center of the AI infrastructure boom
• Ownership: First TPM hire for the solutions engineering team, you’ll get to build this function from the ground up
• Competitive compensation: + meaningful equity
• Comprehensive benefits: for you and your dependents, including healthcare, dental, and vision coverage, 401(k), and unlimited PTO

Andromeda Cluster is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.