Technical Program Manager

Apply; New York (NY); On-site; USD 185,000 - 250,000; Full time

Benefits offered by this job

Equity

401(k) plan

Health, dental, vision

Commuter benefits

Learning & development

Team outings

Generous PTO

Baby bonding time

Job summary

Valon is rebuilding the mortgage servicing industry from the ground up. We’re seeking a Technical Program Manager (TPM) to coordinate complex programs that span multiple engineering teams and product areas, shaping the way our platform is built and delivered.

You’ll own end-to-end planning, drive cross-functional alignment, manage risks, and define success metrics. If you thrive in a fast-paced startup, enjoy shaping a growing TPM function, and want to influence fintech product development, join

Qualifications

• 5+ years of TPM experience in fast-paced software environments.
• Proven track record delivering large-scale cross-functional programs.
• Strong understanding of SDLC and Agile methodologies.
• Exceptional communication and stakeholder management.
• Thrives in dynamic startup environments.

Responsibilities

• Lead end-to-end program management across multiple engineering teams.
• Drive cross-functional coordination between product, design, and ops.
• Optimize development processes for efficiency and quality.
• Manage stakeholder expectations with clear status updates.
• Mitigate risks and resolve program blockers proactively.
• Define and track success metrics for programs.
• Contribute to defining TPM vision and best practices.

Skills

Technical Program Management

Cross-functional leadership

SDLC & Agile

Communication skills

Risk management

Startup environment

Fintech knowledge

Job description

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We’re a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn’t the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We’ve transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don’t just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Role

Valon is rebuilding the mortgage servicing industry from the ground up. We’re looking for a Technical Program Manager (TPM) to join our team and help us launch complex products that will revolutionize how mortgage servicers operate. This is an exciting opportunity to shape the future of our TPM function and make a significant impact on our product development process.

In this role, you’ll be instrumental in coordinating efforts across multiple engineering teams, ensuring seamless communication, and driving the successful delivery of our most critical initiatives. If you’re a seasoned TPM with a passion for tackling challenging problems and a desire to build a function from the ground up, .

What You'll Do

• Lead End-to-End Program Management: Own the planning, execution, and delivery of complex technical programs from conception through launch, including defining scope, setting timelines, and managing risks.
• Drive Cross-Functional Coordination: Facilitate effective communication and collaboration between multiple engineering teams, product managers, design, operations, and other stakeholders to ensure alignment and shared understanding.
• Optimize Development Processes: Identify and implement process improvements to enhance efficiency, predictability, and quality across the product development lifecycle.
• Manage Stakeholder Expectations: Proactively communicate program status, risks, and dependencies to all relevant stakeholders, ensuring transparency and alignment.
• Mitigate Risks and Resolve Issues: Identify potential roadblocks and actively work to resolve technical, operational, and organizational challenges that may impact program delivery.
• Define and Track Metrics: Establish clear success metrics for programs and regularly track progress, providing data-driven insights to inform decision-making.
• Contribute to Team Growth: As our second TPM, you’ll have a unique opportunity to help define the vision, strategy, and best practices for the TPM function at Valon.

What You'll Bring

• 5+ years of experience as a Technical Program Manager in a fast-paced, complex software development environment.
• Proven track record of successfully delivering large-scale, cross-functional technical programs.
• Strong understanding of the software development lifecycle (SDLC) and various agile methodologies.
• Exceptional communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
• Excellent problem-solving abilities and a proactive approach to identifying and mitigating risks.
• Ability to thrive in a dynamic, rapidly evolving startup environment.
• Prior experience in fintech team is a plus, but not required.

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. Base salary will be dependent on leveling but can range between $185k-250k
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [e-mail] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.