Technical Production Support PM

HSS Soft; New Jersey; On-site; USD 100,000 - 130,000; Full time

Job summary

HSS Soft is seeking a Technical Production Support PM in Warren, NJ. This full-time role focuses on production incident management, requiring over 12 years of IT experience and strong project management skills. Ideal candidates will have a Java background and excellent communication abilities to drive a growing support team and interface with senior stakeholders.

Qualifications

• About 12+ years in overall IT.
• Preferably Java development background.
• Basic knowledge of Network, Firewall, Clustering.
• Experience with Defect Triaging.

Responsibilities

• Manage production incidents and defect fixing.
• Drive a global support team of 25+.
• Provide status reports to senior stakeholders.
• Mentor and build relationships across teams.

Skills

Project Management

Technical Background

Communication

Functional Analysis

Education

Bachelor's degree in IT or related field

Job description

HSS SOFT is an Equal Employment Opportunity Employer

Job Description

Technical Production Support PM

Location : Warren,NJ

FULLTIME.

Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches.

Detailed JD:

• About 12+ years in overall IT.

• Technical background – Preferably Java development background

• Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc

• Experience in Defect Triaging, Functional Analysis

• Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months)

• Excellent communication and articulation skills.

• Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level)

• Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al)

• Experience in driving and mentoring team

Needs to take “Driver seat” and run independently with minimal supervision.

Additional Information

All your information will be kept confidential according to EEO guidelines.