Technical Product Support Specialist

Warren Cat; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Warren Cat is seeking a Technical Product Support Specialist in Oklahoma City, responsible for providing training and operational support for technical solutions regarding site positioning systems. The ideal candidate will possess strong communication skills and a background in technology, having at least a bachelor's degree or equivalent experience.

The role includes training personnel and customers, troubleshooting issues, and maintaining subject matter expertise in UAV and Photogrammetry applications. A comprehensive benefits package is offered.

Qualifications

• Bachelor's degree in a technology-related field or equivalent experience.
• Excellent written and oral communication skills.
• Ability to solve practical problems and deal with concrete variables.

Responsibilities

• Provide operational support for site positioning systems.
• Train internal personnel and end users on assigned technologies.
• Identify, troubleshoot, and resolve hardware and software issues.

Skills

Communication skills

Problem-solving

Mathematical skills

Education

Bachelor's degree

5-10 years related experience

Job description

The Technical Product Support Spl is responsible for-depth demonstrations, training and operational support for technical solutions related to site positioning systems. This position will also be a responsible for providing professional services solutions for our customers.

What You’ll Do

• Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application
• Develop and demonstrate strong communication skills with end user customers, internal sales resources, external sales resources, and internal product support resources.
• Develop and demonstrate the skills necessary to support the assigned technologies.
• Train internal personnel on the assigned technologies.
• Train end user customers on the assigned technologies.
• Responsible for delivery of training & education for Total Station & UTS
• Assist with our ability to run Trimble machine control on competitive infrastructure
• Identify, troubleshoot and escape/resolve uncommon hardware and software issues from team members and/or customers.
• Provide customer relationship management, prospecting and lead development activities in support of business development, sales growth and customer satisfaction.
• Develop quotations and present configurations / proposals to customers for potential sales.
• Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application.

What You’ll Need

• Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience in a technology related field.
• Excellent written and oral communication skills. The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence, and procedure manuals, effectively communicate technical information and respond to questions from groups of managers, clients, and customers.
• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Mathematic skills: The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry.

Why Work With Us

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

Important Information

While performing the duties of this job, the employee is regularly required to sit, talk or hear.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 10%.

This position is not considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.