Technical Product Owner – End-to-End Lending Automation

Truist; Charlotte (NC); On-site; USD 115,000 - 155,000; Full time

Job summary

Truist is seeking a Technical Product Owner for End-to-End Lending Automation in Charlotte, NC. You will drive strategy, roadmap, and delivery of AI-enabled lending capabilities across origination, underwriting, and servicing.

The role requires strong product management, Agile delivery experience, and deep lending/credit processes expertise to transform the commercial lending lifecycle.

Qualifications

• Bachelor's degree or equivalent in business/engineering/design/tech.
• 5+ years in banking/financial services, digital, or related fields.
• 3+ years product, analysis, technology, and/or design experience.
• 3+ years leading cross-functional teams.
• Ability to translate strategic plans into tactical actions.
• Strong presentation, facilitation, communication, and negotiation skills.

Responsibilities

• Lead delivery team priorities in PI planning, sprint planning, and agile ceremonies.
• Articulate product strategy to the delivery team with product managers.
• Collaborate with design, business, and operations to design new products and improvements.
• Maintain the team's backlog of user stories; SME on features and capabilities.
• Coordinate release-related documents and governance; ensure alignment with roadmap.

Skills

Analytical skills

Communication

Stakeholder management

Agile delivery

Leadership

Problem solving

Education

Bachelor's degree in business, engineering, design, or technology

Job description

Need Help?

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Technical Product Owner for End-to-End Lending Automation is responsible for driving the strategy, roadmap, and delivery of intelligent lending capabilities that transform the commercial lending lifecycle from deal origination through underwriting, credit approval, documentation, booking, servicing, monitoring, and portfolio management. This role partners closely with lending, credit, operations, risk, and technology teams to identify automation opportunities, streamline workflows, reduce manual touchpoints, and improve the speed and quality of lending decisions through AI-enabled solutions. The ideal candidate possesses strong product management and Agile delivery experience, deep expertise in commercial lending and credit processes, and a proven ability to translate complex business requirements into scalable technology solutions.

Essential Duties And Responsibilities

• Lead their delivery team’s priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
• Align with product managers to clearly articulate product strategy to the delivery team.
• Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
• Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
• Perform triage on critical issues and communicate consistently and clearly with all concerned parties.
• Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
• Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
• Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
• Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes.
• Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done.
• Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
• Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations.

Qualifications

Required Qualifications:

• Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Five or more years of banking, financial services, digital, or other relevant work experience
• Three or more years of product, analysis, technology, and/or design experience
• Three or more years of leading cross functional teams
• Experience defining and delivering digital business initiatives to execute on a product roadmap
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
• Ability to translate strategic plans into tactical daily actions for execution
• Ability to lead cross-functional teams without formal authority
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading work autonomously, and making independent decisions
• Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
• Excellent skills in presentation, facilitation, communication, and negotiation

Preferred Qualifications:

• Agile certifications such as CSPO, SAFe POPM, or SAFe Agilist
• Experience with commercial banking, commercial real estate (CRE) lending, and credit operations
• Expertise in loan origination, underwriting, spreading, risk rating, covenant monitoring, and portfolio management processes
• Strong functional requirements and workflow design capabilities
• Consulting or business transformation experience; and hands-on experience implementing AI, GenAI, intelligent document processing, automated spreading, credit memo generation, workflow orchestration, and decision-support solutions that enhance productivity while maintaining regulatory compliance, governance, and human oversight.
• Based on your WLSE transformation objectives, this role should be focused on modernizing the lending process through digital workflows, AI-assisted decisioning, and operational automation that improves client experience, teammate efficiency, and credit risk management outcomes.
• Previous experience working as a Product Owner for Agile team(s)
• Experience working with distributed teams (onshore/offshore)

Other Job Requirements / Working Conditions

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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