Technical Product Manager - Service Now

Premier Nutrition: The Good Energy People; Emeryville (CA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Free lunches & snacks

In-office massages

Dogs in the office

6% 401k match after 1 year

Job summary

Premier Nutrition Company (PNC) is seeking a Technical Product Manager for ServiceNow in Emeryville, CA. You will own the product strategy, roadmap, and delivery, partnering with IT, stakeholders, and developers to translate business needs into scalable ServiceNow capabilities.

The role is hybrid, with in-office Tuesday through Thursday; the expected pay scale is $150k to $170k, varying by experience and equity. Be part of a fast-growing wellness leader in a modern headquarters.

Qualifications

• 5+ years in technical product management or related roles using SDLC.
• Hands-on ServiceNow experience: ITSM, Service Portal/Employee Center, reporting.
• Ability to collaborate with IT, vendors and stakeholders.

Responsibilities

• Own the ServiceNow product strategy, roadmap, backlog and adoption.
• Collaborate with IT, process owners, stakeholders and vendors to translate needs.
• Configure and develop ServiceNow apps, dashboards, and portal experiences.

Skills

Product ownership

Agile methodologies

Stakeholder management

ServiceNow

Communication

Backlog management

Roadmapping

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Job description

Here’s What All The Hype Is About… Premier Nutrition Company (PNC) is one of the fastest-growing companies in the proactive wellness space showing clear leadership in the category of protein shakes and powders. We make the brands Premier Protein and Dymatize, and are part of our publicly traded holding company, BellRing Brands (NYSE: BRBR).

Here’s What All The Hype Is About… Premier Nutrition Company (PNC) is one of the fastest-growing companies in the proactive wellness space showing clear leadership in the category of protein shakes and powders. We make the brands Premier Protein and Dymatize, and are part of our publicly traded holding company, BellRing Brands (NYSE: BRBR). We have a simple, yet powerful, formula for our success, which we’ve been nailing since our founding in 1997. We start with an organization powered by our company purpose—Changing Lives with Good Energy. Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values. Purpose-driven, connected employees deliver amazing business results. And winning companies with remarkable people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture. We don’t mind sharing our formula, since we believe the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives—alongside some truly amazing colleagues. Why don’t more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead, trusting them to make the right decisions. The result of our vibrant culture speaks for itself: We were certified as a Great Place to Work for the 9th year-running in 2025. And we currently rank #8 on Fortune Magazine’s Best Workplaces in our category and were in the top 12 for each of the last 7 years. We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round ½ day Fridays, in-office massages, free lunches & snacks, dogs in the office, culture of belonging celebrations, engaging in-office events like bring your kids to work day, 6% 401k match after 1 year, generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, and walking meetings. PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on… The Role… As the Technical Product Manager, ServiceNow, you will own the product strategy, roadmap, delivery, configuration, and ongoing evolution of Premier Nutrition’s ServiceNow platform. You will partner closely with IT, business stakeholders, platform administrators, developers, and vendor partners to translate business needs into scalable ServiceNow capabilities that improve intake, delivery, support, governance, reporting, integrations, and the overall employee experience. This is a hands-on product role for someone who can define the roadmap, manage projects and enhancements, configure and develop solutions, support releases and upgrades, and see improvements through from discovery to adoption. We are a dynamic, HYBRID workplace, with an expectation that all employees come into the office Tuesday through Thursday. We are very intentional about connecting in person for things like innovation, impromptu collaboration, having respectful challenges to get to better decisions, leadership role-modeling, and culture building. Great work cultures are built on stories about what great looks like in practice, and great stories during virtual meetings just don’t happen. The expected pay scale for this role is $150k to $170k which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role. At the beginning of 2026, we moved into our massive modern 133,000 square foot headquarters in Emeryville, California, complete with spacious personal workspaces, gym with rock-climbing wall, a café, free onsite parking, tons of greenery, and many transportation options. You’re excited about this opportunity because your time will be filled with… Product Strategy, Stakeholder Partnership & Agile Execution: 50% of Time oServe as the primary product owner for ServiceNow by communicating the ServiceNow product vision, strategy, roadmap, and enhancement backlog, prioritizing work based on business impact, platform strategy, resource capacity, dependencies and stakeholder readiness. oPartner with IT leaders, process owners, business stakeholders, and vendor partners to understand needs, prioritize demand, and translate requirements into clear product capabilities and delivery sprint and release plans. oDefine success measures, adoption goals, platform KPIs, and business outcomes that demonstrate the value of ServiceNow investments and continuous improvement. oLead ServiceNow projects and enhancements from discovery through launch, including stakeholder requirements gathering, user story and acceptance criteria creation, functional specifications, configuration needs, workflow and process diagrams, documentation, testing, communications, and adoption. oFacilitate agile ceremonies such as backlog grooming, sprint planning, demos, retrospectives, release readiness reviews, and status communications. oBalance strategic platform growth with practical delivery discipline, ensuring ServiceNow remains scalable, intuitive, secure, and aligned to enterprise process standards. oChampion change management, training, and communications so users understand new capabilities and adopt improved ways of working. ServiceNow Configuration, Development & Platform Support: 35% of Time oConfigure and develop ServiceNow applications, workflows, dashboards, reports, catalog items, service requests, knowledge, and service portal/Employee Center experiences to meet business needs. oPartner with administrators, developers, architects, integration team members, and external consultants to design scalable solutions, manage integrations with other enterprise applications, and minimize unnecessary customization. oSupport platform health, release management, vendor release summaries and readiness documents, environment readiness, ServiceNow upgrades, update-set review, regression testing, production support, troubleshooting, debugging, and incident management. oCollaborate with Master Data and Audit teams to support permissions, roles, user access, governance controls, and audit-ready documentation. oProvide technical support, user training, process documentation, release notes, support materials, and operational reporting to enable adoption and continuous improvement. The daily stuff that everyone does but few quantify: 15% of Time oAttending meetings and presentations oParticipating in company-wide activities and events galore oImpromptu conversations with colleagues oAdministrative activity like email, calendaring, and expense reports oLearning and development What are we looking for? Education Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related field; or an equivalent combination of education and experience. Experience 5+ years of experience in technical product management, business systems analysis, product ownership, platform delivery, or technical project delivery roles using SDLC methodologies and standards, with Agile experience preferred. 3+ years of hands-on experience using or supporting ServiceNow capabilities, including Incident, Knowledge Base, Service Requests, Service Portal/Employee Center, ITSM, SPM, workflow automation, reporting, service catalog, or related modules. Experience managing integration endpoints or partnering on integrations between ServiceNow and external systems or enterprise applications. Experience working with vendor partners, outsourced consultants, administrators, developers, and platform support teams to deliver configuration, automation, reporting, and advanced development requests. Proven track record of improving processes, increasing adoption, troubleshooting operational issues, and guiding multiple stakeholders through prioritization and continuous improvement. Skills And Mindset Educational items: Excellent communication, facilitation and relationship building skills, with the ability to align technical teams, business stakeholders, vendors, and leaders around clear priorities and decisions. Ability to learn new systems or processes quickly. Ability to define a product vision, build a practical roadmap, manage a backlog, and create milestones that move the platform forward. Strong analytical, troubleshooting, prioritization, facilitation, and decision-making skills in a dynamic environment. Ability to develop effective working relationships with cross-functional teams and work independently to evaluate business and technical options, tradeoffs, and dependencies. A self-starter, customer-oriented product thinker who can create structure, challenge assumptions respectfully, drive alignment, and get meaningful work delivered. It contains a lot more text including more sections about capabilities, interview process, perks, and equal employment opportunities text. We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.