Technical Product Manager, Digital Ops- Mars Veterinary Health

Banfield Pet Hospital; Vancouver (WA); On-site; USD 99,000 - 155,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Parental leave

401(k) plan

Disability insurance

Mental health resources

Student debt relief

Job summary

Mars Veterinary Health is hiring a Technical Product Manager, Digital Ops to design, scale, and drive the core platform capabilities that power MVH products. You will bridge business, product, and tech teams to create reusable, secure infrastructure and APIs.

You will lead platform roadmaps, enable adoption, and guide agile delivery while managing technical risk and regulatory alignment across the MVH portfolio.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related technical field.
• 4+ years of experience in a technical program or project management role.
• Familiarity with project management software (e.g., Jira, Asana, or similar).
• Strong understanding of the software development lifecycle.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Platform strategy and roadmapping.
• Establish product roadmaps, release plans, and lifecycle management across the portfolio.
• Synthesize requirements from multiple stakeholders to build reusable capabilities.
• Adoption and change management to drive internal adoption.
• Ensure high-quality documentation, clean APIs, onboarding resources, and excellent developer experience.
• Guide engineering teams to scope, plan, and deliver work within agile methods.
• Identify and resolve blockers and cross-team dependencies to ensure on-time delivery.
• Ensure platform compliance with security, privacy, and regulatory standards.
• Define, track, and communicate platform KPIs and usage metrics.

Skills

PM experience

Jira/Asana

SDLC knowledge

Leadership

Education

Bachelor’s degree in CS/Engineering

Tools

Jira

Asana

Job description

JOB TITLE:

Technical Product Manager, Digital Ops- Mars Veterinary Health

LOCATION & SCHEDULE:

Support Office - Vancouver, Full time

COMPENSATION:

$100,320.00 - $156,750.00

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Why This Role Matters:

The Technical Product Manager (TPM) is the strategic anchor and technical translator responsible for designing, scaling, and driving the roadmap of the core platform capabilities that power our entire MVH product portfolio. Acting as the critical bridge between the business, the product teams, and technical execution teams, the TPM translates complex system dependencies into reusable, secure, and highly efficient shared infrastructure (such as APIs, cloud integrations, and common workflows). By championing platform adoption across the MVH organization, the TPM eliminates redundant efforts, reduces technical debt, and unlocks indirect business value—ensuring our customer-facing applications can scale rapidly, securely, and seamlessly.

You Will:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.


• Platform Strategy & Road mapping


• Establish product roadmaps, release plans, and lifecycle management that satisfy requirements across the product portfolio. Synthesize requirements from multiple stakeholders to build common, reusable capabilities.


• Adoption & Change Management

• Champion the platform to drive internal adoption and evangelism across the organization. Ensure high-quality documentation, clean APIs, onboarding resources, and superior customer and developer experience.

• Project Management & Execution

• Guide engineering teams to scope, plan, and deliver work within established agile methodologies. Proactively identify and resolve technical blockers and cross-team dependencies to ensure on-time delivery.

• Technical & Risk Management

• Ensure the platform complies with security, privacy, and regulatory standards. Make strategic \"build, buy, or partner\" decisions for platform solutions.

• Performance & Metrics

• Define, track, and communicate relevant platform KPIs and usage metrics to monitor overall system health and business value.

• Other job duties as assigned.

Your Experience Should Include:

• Bachelor’s Degree in Computer Science, Engineering, or a related technical field.


• 4+ years of experience in a technical program or project management role.


• Familiarity with project management software (e.g., Jira, Asana, or similar).


• Strong understanding of the software development lifecycle.

Salary range: $99,330- $155,203

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

What We Offer You:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.




• Medical, dental, and vision insurance for you and your loved ones.




• Fertility and family-building assistance.




• Paid Parental leave.




• Practice Paid Basic Life Insurance.




• Practice Paid Short- and Long-Term Disability.




• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.




• Commuter Benefits.




• Legal Plan.




• Health Savings Account & Flexible Spending Account.




• Mental health support and resources.




• Paid Volunteering.




• Optimum Wellness Plans for up to three pets.




• Continuing Education allowance & MED hours for eligible positions.




• Student Debt Relief (for full-time DVMs).




• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.




• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.




• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.




• The noise level in the work environment is normally moderate.




• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH) strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.