Technical Product Manager, Connectivity (Americas)

Gigs, Inc.; Northern, New York (KY, NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Home office stipend

Learning and development budget

Free phone + international data plan

Job summary

Gigs, Inc. is seeking a Technical Product Manager for Connectivity to lead integrations across the Americas. You will define how carrier systems map to our platform, and work hands-on with an Americas engineering team to unlock the next phase of ARR.

Success comes from discovery, scoping, and prioritization in a deeply technical domain. Telecom expertise isn’t required, but strong integration experience is essential.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years of product management experience, ideally in API, platform, or integration-heavy systems.
• Excellent analytical, communication, and problem-solving skills.
• Hands-on mentality with ownership in a remote environment.
• Able to juggle competing priorities without getting overwhelmed.
• Excellent technical understanding — experience with complex integration projects.

Responsibilities

• Own the Americas network integration roadmap, balancing new-market expansion, reliability, and long-term platform vision.
• Take fragmented legacy carrier systems and figure out how to deliver our product experience on top of them.
• Define which platform features each integration can support, mapping provider capabilities onto our platform and scoping work with your engineering team.
• Determine whether a carrier meets our technical standards and serves as input into carrier-fit decisions.
• Identify and manage risks of integrations early on.
• Partner with Connectivity and Engineering to land integrations on time.

Skills

Analytical skills

Communication

Problem-solving

Data analytics

Cross-functional collaboration

Ownership

Education

Bachelor's degree or equivalent practical experience

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

The Technical Product Manager for Connectivity, Americas will take over integrations for our Americas network team and drive the roadmap needed to bring new carriers into the Gigs operating system across the region — helping unlock the next $100–250M in ARR as we expand in the Americas.

Carriers hand us fragmented, often-archaic systems, and your job is to figure out how to use them to unlock our unified user and developer experience, abstracting complexity and making it manageable for our platform and our partners. You'll define which platform features each integration can support, weigh in on whether a carrier meets our technical and product standards, and iterate on existing integrations. You'll do this hands-on with a dedicated Americas engineering team, and in close partnership with our connectivity team.

Success in this role means excelling at product discovery, technical scoping, and prioritization in a deeply technical, operationally intensive domain. Telecom expertise isn't required, but a background in a similarly complex, integration-heavy industry is important.

What You'll Do

• Own the Americas network integration roadmap, balancing new-market expansion, reliability, and the long-term platform vision
• Take the fragmented, often-legacy systems carriers hand us and figure out how to deliver our product experience on top of them
• Define which platform features each integration can support, mapping provider capabilities onto our platform and scoping the work with your engineering team
• Determine whether a carrier meets our technical and standards — one input into a carrier-fit decision that also turns on commercial and strategic factors
• See around corners: identifying and managing risks of integrations early on
• Partner with Connectivity and Engineering to land integrations on time

What We’re Looking For

• Bachelor's degree or equivalent practical experience
• 6+ years of product management experience, ideally in API, platform, or integration-heavy systems
• Excellent analytical, communication, and problem-solving skills
• Hands-on mentality: you take ownership and move projects forward while keeping everyone in the loop, over-communicating in a remote environment
• Able to juggle many competing priorities at once without getting overwhelmed
• Excellent technical understanding — you’ve worked on complex integration projects and can hold your own with engineers
• Fluency with data: familiar with data analytics tools and able to run your own analysis to prioritize and show impact
• Can quickly get up to speed on telecom or similarly complex domains
• Based on the US East Coast, or able to work consistently on East Coast hours
• You enjoy working with cross-functional teams and managing complex projects

Nice to have

• Previous exposure to telecommunications, connectivity, or network infrastructure
• Experience building 0→1 products or working in fast-growing scale-ups
• Experience working in a remote environment

We know that perfect candidates don't exist. Even if not all of this applies to you, we'd love to learn more about you.

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.