Technical Product Manager 1 (Payments Reliability & Observability Platform)

Us Bank; Irving (TX); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic and optional)

Short/long-term disability

Pregnancy and parental leave

401(k) retirement plan

Paid vacation

Paid holidays (up to 11)

Job summary

U.S. Bank is hiring a Payments Observability Technical Product Manager to lead product observability across Payments divisions.

You will own the observability product roadmap, partner with engineering, SRE, and operations to strengthen reliability and customer experience, and drive adoption of monitoring and dashboards. You will define KPIs, manage stakeholders, and translate business needs into measurable product requirements, ensuring alignment with enterprise observability strategy.

Qualifications

• Experience in product management for technology, platform, infrastructure, or reliability products.
• Strong understanding of Observability, SRE, and service health monitoring.
• Proficiency with agile methodologies (Scrum/Kanban).
• Ability to translate business needs into technical requirements and priorities.
• Experience defining KPIs, OKRs, and adoption metrics.

Responsibilities

• Define and execute the observability and reliability product roadmap.
• Partner with engineering, SRE, operations, and business teams to improve reliability and customer experience.
• Establish and track reliability metrics, performance goals, and service health indicators.
• Prioritize initiatives based on customer impact and business value.
• Drive adoption of monitoring, alerting, dashboards, and best practices.
• Analyze incidents and performance data to identify improvements.
• Create executive and operational reporting on platform health and journeys.
• Lead cross-functional teams to deliver resilient payment solutions.

Skills

Product Management

Observability

SRE

Agile development

Stakeholder management

Requirements writing

KPIs / OKRs

Communication

Tools

Jira

ServiceNow

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Payments Observability Technical Product Manager is responsible for leading the development and maintenance of Product Observability across all Payments divisions.

In this role, you will lead Payments Observability as a product, partnering with business and engineering teams across Payments to strengthen customer support and service reliability. You will own and maintain the observability product roadmap and backlog, prioritize initiatives based on stakeholder needs and business objectives, and ensure alignment with U.S. Bank’s enterprise observability strategy. You will also collaborate with Payments teams to develop actionable plans that enhance observability capabilities and provide guidance on the activities necessary to achieve observability goals across the Payments organization.

Responsibilities

• Define and execute the observability and reliability product roadmap.
• Partner with engineering, SRE, operations, and business teams to improve service reliability and customer experience.
• Establish and track key reliability metrics, performance goals, and service health indicators.
• Prioritize initiatives based on customer impact, operational risk, and business value.
• Drive adoption of monitoring, alerting, dashboarding, and observability best practices.
• Analyze incidents, trends, and performance data to identify improvement opportunities.
• Create executive and operational reporting on platform health and customer journeys.
• Lead cross-functional stakeholders to deliver resilient, scalable payment solutions.

Basic Qualifications
-Technical Product Management experience

Required Skills

• Product Management experience supporting technology, platform, infrastructure, or reliability-focused products. Including the ability to support product strategy, vision, and roadmap development.
• Strong understanding of Observability, Site Reliability Engineering (SRE), and service health monitoring.
• Expertise in agile development practices and frameworks including Scrum and Kanban.
• Strong knowledge of project management and issue-tracking tools, such as Jira.
• Experience with IT service management tools including ServiceNow.
• Ability to translate business needs into technical product requirements and priorities.
• Skill in writing clear product requirements, user stories, nonfunctional requirements, and measurable acceptance criteria.
• Experience defining KPIs, OKRs, adoption measures, and outcome metrics to evaluate product performance and business value.
• Strong stakeholder management, communication, leadership, and problem-solving skills.

Preferred Skills:

• Experience gathering user feedback, identifying pain points and mapping customer journeys to guide product decisions.
• Experience with product budgeting, forecasting, vendor costs, licensing, and investment planning.
• Ability to identify cross-team dependencies, sequence work, manage delivery risks, and coordinate releases across multiple technology teams.
• Working knowledge of cloud platforms, APIs, distributed systems, CI/CD, infrastructure, and modern application architectures.
• Experience using incident reviews and operational metrics to drive continuous improvement.

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.