Technical Product Manager 1 (Payments Reliability & Observability Platform)

U.S. Bank; Irving (TX); Hybrid; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Payments Observability Technical Product Manager to lead the development and maintenance of Product Observability across all Payments divisions.

You will partner with engineering, SRE, and operations to improve service reliability and customer experience, and drive adoption of monitoring and dashboards. Responsibilities include defining the roadmap, tracking KPIs, and coordinating with multiple technology teams to deliver resilient payment solutions.

Qualifications

• Technical Product Management experience for technology, platform, infrastructure, or reliability-focused products.
• Strong understanding of Observability, SRE, and service health monitoring.
• Expertise with agile development practices (Scrum/Kanban).
• Proficient with project management and issue-tracking tools (Jira).
• Experience with IT service management tools (ServiceNow).
• Ability to translate business needs into technical product requirements and priorities.
• Clear product requirements, user stories, nonfunctional requirements, and acceptance criteria.
• Experience defining KPIs/OKRs, adoption metrics, and outcome measures.

Responsibilities

• Define and execute the observability and reliability product roadmap.
• Partner with engineering, SRE, and operations to improve service reliability and customer experience.
• Establish and track reliability metrics and service health indicators.
• Prioritize initiatives based on customer impact and business value.
• Drive adoption of monitoring, alerting, dashboards, and observability best practices.
• Analyze incidents and performance data to identify improvements.
• Create executive and operational reporting on platform health and journeys.
• Lead cross-functional stakeholders to deliver resilient, scalable payment solutions.

Skills

Technical Product Management

Observability

SRE

Agile methodologies

Jira

ServiceNow

Stakeholder management

Requirements writing

KPIs & OKRs

Communication & leadership

Tools

Jira

ServiceNow

CI/CD

Cloud platforms

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Payments Observability Technical Product Manager is responsible for leading the development and maintenance of Product Observability across all Payments divisions.

Responsibilities

• Define and execute the observability and reliability product roadmap.
• Partner with engineering, SRE, operations, and business teams to improve service reliability and customer experience.
• Establish and track key reliability metrics, performance goals, and service health indicators.
• Prioritize initiatives based on customer impact, operational risk, and business value.
• Drive adoption of monitoring, alerting, dashboarding, and observability best practices.
• Analyze incidents, trends, and performance data to identify improvement opportunities.
• Create executive and operational reporting on platform health and customer journeys.
• Lead cross-functional stakeholders to deliver resilient, scalable payment solutions.

Basic Qualifications

• Technical Product Management experience

Required Skills

• Product Management experience supporting technology, platform, infrastructure, or reliability-focused products. Including the ability to support product strategy, vision, and roadmap development.
• Strong understanding of Observability, Site Reliability Engineering (SRE), and service health monitoring.
• Expertise in agile development practices and frameworks including Scrum and Kanban.
• Strong knowledge of project management and issue-tracking tools, such as Jira.
• Experience with IT service management tools including ServiceNow.
• Ability to translate business needs into technical product requirements and priorities.
• Skill in writing clear product requirements, user stories, nonfunctional requirements, and measurable acceptance criteria.
• Experience defining KPIs, OKRs, adoption measures, and outcome metrics to evaluate product performance and business value.
• Strong stakeholder management, communication, leadership, and problem‑solving skills.

Preferred Skills

• Experience gathering user feedback, identifying pain points and mapping customer journeys to guide product decisions.
• Experience with product budgeting, forecasting, vendor costs, licensing, and investment planning.
• Ability to identify cross-team dependencies, sequence work, manage delivery risks, and coordinate releases across multiple technology teams.
• Working knowledge of cloud platforms, APIs, distributed systems, CI/CD, infrastructure, and modern application architectures.
• Experience using incident reviews and operational metrics to drive continuous improvement.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.