Technical Product Manager

US Bank; Atlanta (GA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Retirement plan (401(k))

Paid time off (2–5 weeks)

UP to 11 paid holidays

Adoption assistance

Disability leave

Job summary

U.S. Bank is seeking a Technical Product Manager to align strategic vision with cross-functional stakeholders and shape an outcome-based product roadmap.

You will own the backlog, drive faster time-to-market, and manage engagement for a technical portfolio through the SDLC, focusing on performance metrics and business impact. The role requires collaboration with software engineers and a strong understanding of product architecture, AWS services, and enterprise systems to optimize customer

Qualifications

• Experience in technical product management.
• Ability to translate business needs into product roadmaps.
• Proven collaboration with software engineers to execute product vision.

Responsibilities

• Aligns strategic vision with cross-functional stakeholders to shape roadmap.
• Owns backlog and enables faster speed to market.
• Defines and delivers product performance goals and engagement for the portfolio.
• Develops, analyzes and reports on performance metrics to identify improvement opportunities.

Skills

Product strategy

Vision & planning

Product discovery

Agile methods

Enterprise alignment

Customer research

Collaboration with engineers

Tools

Amazon Connect

AWS

ServiceNow

CRM systems

Job description

Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Role Responsibility

As a Technical Product Manager, you will:

• Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
• Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
• Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• Uses performance metrics to drive towards progress on identified strategies and initiatives.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities

Basic Qualifications

• Technical Product Management experience

Preferred Skills/Experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
• Technical know-how understands the product technical architecture and understands the economics of technical investments
• Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
• Strong collaboration with software engineers to execute product vision and roadmap
• Preferred skills: product strategy, vision and planning, product discovery, product development, agile ways of working, enterprise technical alignment and performance measurement and optimization
• Hands-on knowledge of Amazon Connect or enterprise contact center platforms.
• Understanding of IVR design, contact flows, call routing, and customer experience optimization.
• Knowledge of AWS cloud services, APIs, integration patterns, and microservices architectures.
• Familiarity with conversational AI, Generative AI, NLP, and intelligent automation solutions.
• Understanding of authentication technologies, MFA, identity verification, and fraud detection platforms.
• Knowledge of ServiceNow, CRM, knowledge management systems, and enterprise support operations.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

Equal Opportunity Employer

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E