Technical Product Launch Manager, Amazon Robotics

Amazon; Nashville (TN); In loco; USD 125.000 - 169.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Descrizione del lavoro

Amazon.com Services LLC is seeking a Technical Product Launch Manager to own end-to-end launches of next-generation robotics technologies within Amazon's live operations. You will lead field tests, coordinate training, and drive improvements across multiple sites to optimize maintenance and uptime.

The role requires strong leadership, data-driven decision making, and the ability to translate field observations into a roadmap for engineering teams.

Competenze

• 3+ years of leading large-scale technical or engineering programs.
• Experience in a customer-facing role with executives/technologists to solve problems with advanced technologies.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience leading technical and non-technical transformation project teams across broad functions.

Mansioni

• Lead end-to-end launch and field testing of new automation solutions; track deliverables, manage risks, publish status reports.
• Cultivate site operations knowledge and maintain strong relationships with site customers; advocate for product decisions.
• Analyze performance, availability, and quality metrics; identify root causes and translate into improvements.
• Evaluate user roles against product requirements, manage a prioritized feature backlog and roadmap.
• Develop and deliver user training from associate to leadership levels, including teardown procedures.
• Manage day-to-day field testing, secure leadership buy-in for changes, triage issues from NPI activities.

Conoscenze

Technical program leadership

Customer-facing

Cross-functional collaboration

Data-driven

PMP certification

SCRUM/Agile

SAFe certification

Formazione

Bachelor's degree in Science, Technology, Engineering, Math, or related field

Descrizione del lavoro

Description

Amazon Robotics is transforming the future of fulfillment by deploying autonomous mobile robots, robotic manipulation systems, and AI-driven orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager, you will sit at the forefront of that transformation, owning the end-to-end launch of next-generation robotics technologies directly into Amazon's live operational network. Your work will have immediate, measurable impact: the systems you launch today will reduce customer delivery times, improve associate safety, and drive operational efficiency at a scale few roles anywhere in the world can match.

The Product Launch team is the critical bridge between Amazon Robotics Engineering & Product and Amazon Operations & Maintenance during the rollout of new automation solutions that are being built in production through fast iteration. You will become a subject‑matter expert in breakthrough technologies, leading engineering triages, running performance deep dives, and translating field observations into product improvements that shape the engineering roadmap. You will develop and deliver training from the associate level up to senior leadership, cultivate lasting customer relationships, and drive adoption across a network that never stops growing.

We are looking for a builder who thrives in ambiguity, leads with data, and earns trust through results. You dive deep into the details without losing sight of the bigger picture. You simplify the complex, champion your customers, and bring a doer mindset to every challenge. If this sounds like you, we'd love to meet you.

Key job responsibilities

• Lead end-to-end launch and field testing of new automation solutions; track deliverables, manage project risks, and publish status reports.
• Build deep expertise in site operations and maintenance, cultivate strong relationships with site customers, and serve as their advocate in every product decision.
• Analyze performance, availability, and quality metrics during field tests; identify root causes and translate findings into prioritized product and process improvements.
• Evaluate user roles against product requirements, manage a prioritized feature backlog, and champion the highest-impact improvements in engineering roadmap and sprint reviews.
• Develop and deliver user training—from associate standard work to leadership level theory‑of‑operations content—including leading product teardowns to create maintenance procedures.
• Manage day‑to‑day field testing, secure site leadership buy‑in for changes, and triage operational issues arising from NPI activities to keep launches on schedule.

A day in the life

Your morning starts with a stand‑up at a fulfillment center, reviewing overnight performance data for a robotic system beta test. You spot an availability anomaly, triage with the engineering team, and identify a firmware edge case within the hour. By mid‑morning, you’re facilitating hand‑on training for technicians, delivering teardown procedures you authored earlier in the launch cycle. After lunch, you shift to strategic work—drafting a product improvement proposal based on patterns from recent field tests, synthesizing data across multiple sites to make the case for a design change that could reduce maintenance time by 30%. You also join a retrospective to extract lessons learned and volunteer to lead a continuous improvement initiative that will standardize how your team captures field observations across future launches. Late afternoon, you update launch trackers, author a status report for senior stakeholders, and plan the rollout strategy for an upcoming launch—building on what worked from past launches. No two days are identical: some weeks you're deep in strategy documents, others you're boots‑on‑the‑ground troubleshooting. What stays constant is the impact—the systems you launch serve millions of customers, the improvements you propose shape the engineering roadmap, and the processes you refine make your entire team more effective.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 3+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• Experience in a customer‑facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a direct or matrixed role leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP or SCRUM/Agile, SAFe certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, North Reading - 131,300.00 - 177,600.00 USD annually

USA, MA, Westboro - 131,300.00 - 177,600.00 USD annually

USA, TN, Nashville - 124,700.00 - 168,800.00 USD annually

USA, TX, Austin - 131,300.00 - 177,600.00 USD annually

USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10572921