Technical Product and Innovation Manager

EY; Charleston (WV); On-site; USD 120,000 - 180,000; Full time

Job summary

EY in Charleston, WV seeks a Technical Product & Innovation Manager to shape talent technology strategy and build a product-led organization. You will define governance, investment strategy, technical roadmap, and operating disciplines to manage the portfolio at enterprise scale while guiding Client Zero initiatives that connect strategy, user needs, and delivery.

Collaborate with Demand Management and Talent leaders to align intake, prioritization, and value realization.

Qualifications

• Experience defining a technology investment strategy and technical roadmap
• Experience leading Client Zero and pilot initiatives through implementation and scale
• Experience managing roadmaps and backlogs, translating business needs into requirements
• Experience with enterprise HR platforms or service-delivery technologies
• Knowledge of integrations, APIs, data flows, security, and platform lifecycle practices
• Strong analytical and financial judgment with a relevant degree or equivalent

Responsibilities

• Define and implement talent technology investment strategy and multi-horizon roadmap
• Lead Client Zero talent technology initiatives through definition, adoption, measurement, and scale
• Align intake, demand priorities, and investment choices with roadmap sequencing and value realization
• Coordinate refinement, estimation, dependency management, release planning and post-launch reviews
• Launch an innovation pipeline from discovery to adoption and measurement

Skills

Investment strategy

Client Zero leadership

Roadmaps and backlogs

HR platforms / service-delivery tech

Integrations / APIs / data flows

Analytical thinking / financial prud"

Education

Bachelor's degree or equivalent practical experience

Tools

ServiceNow

Job description

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.We're looking for a Technical Product & Innovation Manager to support the Digital Talent Strategy Lead in establishing and maturing a product-led organization for talent technology. This role will shape the governance, investment strategy, technical roadmap, and operating disciplines required to manage the portfolio at enterprise scale, while leading Client Zero initiatives that connect strategy, user needs, and technical delivery. Working closely with the Demand Management Lead, the role will align intake and demand priorities with investment choices, roadmap sequencing, delivery capacity, adoption, and measurable people and business outcomes.

Technology Portfolio Strategy & Investment

Define and implement the talent technology investment strategy and multi-horizon technical roadmap, translating business and Talent priorities into sequenced investment choices, modernization pathways, and measurable outcomesMaintain an integrated view of the talent technology inventory, portfolio, demand, delivery capacity, dependencies, technical debt, risk, cost, and valuePrepare decision-ready recommendations that balance user value, strategic alignment, feasibility, effort, cost, risk, architectural fit, and expected outcomesEstablish forums that connect strategy, investment decisions, demand, architecture, delivery, risk, and value realization with clear criteria and accountable decisionsTrack adoption, experience, quality, reliability, efficiency, cost, risk, and realized value and use evidence to recommend scaling, consolidation, or retirement decisionsAlign Talent leaders, users, product managers, technical teams, vendors, and implementation partners on outcomes, requirements, constraints, quality expectations, and commitmentsPartner with Demand Management to assess ideas, enhancements, integrations, defects, and modernization opportunities and clarify the problem, users, outcomes, constraints, and success measuresCoordinate refinement, estimation, dependency management, release planning, prototyping, testing, UAT, launch readiness, and post-launch reviews with Enterprise Technology, Product Managers, and delivery partners

Client Zero Innovation & Scale

Lead Client Zero talent technology initiatives from use-case definition through implementation, adoption, measurement, and readiness for broader scaleEvaluate emerging capabilities, including generative AI, agentic workflows, automation, self-service, and platform releases, and move viable opportunities into governed experimentsManage an innovation and enhancement pipeline that advances high-value ideas through discovery, experimentation, launch, stabilization, adoption, and measurementProduct organization design, governance, and operating model implementationTalent technology investment strategy and technical roadmap managementClient Zero innovation, experimentation, and scaleIntegrated technology portfolio and value-based prioritizationBacklog prioritization, agile delivery, UAT, quality management, and release readinessEnterprise platforms, integrations, data flows, security, privacy, and riskDefine and activate a talent technology investment strategy and multi-horizon technical roadmap aligned to priorities, funding, architecture, dependencies, risks, and measurable valueLaunch a Client Zero pipeline that validates priority talent technology use cases through governed pilots and advances proven solutions toward enterprise scaleEstablish a reliable, integrated view of the talent technology inventory, roadmap, demand, dependencies, risks, investment choices, and decision pointsImplement a consistent intake-to-delivery process that improves requirement quality, prioritization, ownership clarity, and delivery predictabilityBuild and actively manage an innovation and enhancement pipeline that moves high-value ideas from discovery through adoption and measurement

Relevant experience in technical product management, HR or talent technology, enterprise platforms, digital transformation, product operations, or technology consulting

• Experience defining a technology investment strategy and technical roadmap that connect business priorities, architecture, funding, sequencing, capacity, risk, and value realization
• Experience leading Client Zero, internal-first, pilot, or incubation initiatives through implementation, adoption, measurement, and enterprise scale
• Experience managing roadmaps and backlogs, leading structured discovery, translating business needs into implementable requirements, and coordinating delivery across business and technical teams
• Experience with enterprise HR platforms or service-delivery technologies, with ServiceNow, employee portals, case and knowledge management, workflow automation, or comparable platforms preferred
• Working knowledge of integrations, APIs, data flows, security, privacy, technical debt, testing, release management, and platform lifecycle practices
• Strong analytical and financial judgment and a bachelor’s degree or equivalent practical experience in a relevant field

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.

Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.