Technical Partner Manager

Stripe; Atlanta, Chicago (GA, IL); Híbrido; USD 120.000 - 190.000; Jornada completa

Descripción de la vacante

Stripe is seeking a seasoned Technical Partner Manager to join the Global Partner Engineering & Operations Network. You will build and sustain strong relationships with financial ecosystem partners, enable technical integrations, and launch new capabilities with both new and existing partners, ensuring optimal performance of our solutions.

The role requires 6+ years in partner management or technical project roles within payments and ecosystems, plus strong communication and collaboration

Formación

• Bachelor's degree required or equivalent.
• 6+ years of experience in partner management, technical project management, or business operations, especially external partnerships.
• Experience with payment technologies and ecosystems.
• Proven ability to drive medium to large technical projects with external partners and cross-functional internal stakeholders.
• Excellent interpersonal and communication skills, able to convey technical information to non-technical stakeholders.
• Willingness to travel as necessary to meet partner needs.
• Preferred: SQL and XML proficiency.

Responsabilidades

• Partner management: Build and maintain strong relationships with key financial ecosystem partners, serving as the primary contact for technical inquiries and operational support.
• Technical integration: Define and implement successful integrations with partners, ensuring requirements are met and projects are delivered on time.
• Performance tracking: Establish SLAs and metrics to monitor partner health and drive improvement.
• Cross-functional collaboration: Work with Engineering, Product, and Partner Development to support enhancements and solutions for partners.
• Incident management: Coordinate with internal teams to resolve partner-communication incidents efficiently.

Conocimientos

Partner management

Technical project management

Communication

Travel willingness

Educación

Bachelor's degree in Business Administration, Computer Science, or a related field

Herramientas

SQL

XML

Descripción del empleo

Who we are

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Partner Engineering and Operations (PE&O) team is part of Stripe’s Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we focus on technical operational execution and optimization with financial ecosystem partners. We drive smooth technical onboarding and implementation with financial partners, we manage the ongoing engagement between Stripe and its partners, and we monitor and optimize stringent quality and performance targets. Our team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability.

What you’ll do

We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success. Responsibilities

• Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
• Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
• Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
• Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
• Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 6 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
• Experience with payment technologies and ecosystems
• Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
• Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
• Willingness to travel as necessary to meet partner needs.

Preferred qualifications

• Basic to intermediate proficiency in SQL and XML is preferred.
• Ability to thrive in an unstructured, fast-moving environment.