Technical Operations - Specialist

Interactive Brokers; Chicago (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with bonus and股票奖励

401(k) with match

Medical, dental, and vision benefits

Wellness programs and EAP

Job summary

Interactive Brokers is seeking a Technical Operations professional to monitor and support the global brokerage platform. You will troubleshoot, escalate, and resolve operational issues, collaborating with software, customer service, and infrastructure teams in a hybrid work setup (4 days in office / 1 day remote) in Greenwich, CT.

Ideal candidates have a bachelor's in a financial or technical discipline, Linux experience, and strong English communication skills, with a willingness to work

Qualifications

• Bachelor's degree in a financial or technical discipline.
• Experience with Linux operating systems.
• Strong communication skills and fluency in English.

Responsibilities

• Monitor health of applications, networks, and systems in the global brokerage platform.
• Troubleshoot, escalate and resolve operational issues.
• Participate in post-incident reviews with cross-functional teams.
• Provide internal 2nd-level technical support across teams.
• Monitor batch jobs and address delays or failures.
• Develop and monitor new process monitoring tools.
• Serve as primary escalation point for brokerage system issues.
• Investigate real-time trade issues with internal/external parties.

Skills

Communication skills

English fluency

Linux knowledge

Problem-solving

Team collaboration

Education

Bachelor's in finance or technical discipline

Tools

Shell

Perl

Python

Job description

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron's, Investopedia, Stockbrokers.com, and others.

About Your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

This is Hybrid role (4 days in office /1 day remote)

What Will Be Your Responsibilities Within IBKR

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, elevate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
• Provide internal 2nd-level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

What Required Skill's You Need

• Strong communication skills, and must be fluent in English.
• A Bachelor's in a financial or a technical discipline.
• A working knowledge of general computing and networking concepts.
• Experience working with Linux operating systems.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work weekends and day/night shifts.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Previous experience with scripting languages (e.g., Shell, Perl, Python)
• Desire to explore and learn new concepts, systems and technologies.

To be successful in this position, you will have the following:

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

This role's anticipated base salary range is USD 65,000 to USD 75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities