Technical Operations Engineer

Stripe; United States; Remote; USD 137,000 - 206,000; Full time

Benefits offered by this job

equity

company bonus or sales commissions

401(k) plan

medical, dental, and vision benefits

wellness stipends

Job summary

Stripe is seeking a highly technical professional to serve as a domain expert in Connect, risk, and compliance. You will handle inquiries from internal teams and external partners, perform code changes, and drive complex releases and migrations.

The role requires hands-on scripting (Ruby, Python), tool development, and strong observability skills (Prometheus, Datadog). You’ll design robust alerting, postmortems, and data-driven improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field plus 2 years in technical or user-facing roles.
• 2 years in each of: developer tools (git), scripting/automation (Ruby, Python), tooling/automation (testing/idempotency).
• Observability tooling experience (Prometheus, Datadog) and logging/tracing (LogScale, Honeycomb).
• Incident response, on-call rotations, runbooks, postmortem processes.
• SQL and relational databases (PostgreSQL, MySQL) for operational tasks.

Responsibilities

• Become a domain expert in Connect and Risk and Compliance areas of Connect.
• Handle inquiries from internal Stripes and external partners' technical teams with investigation and code changes.
• Organize complex technical changes for product releases, onboarding and migrations.
• Identify and automate inefficient manual processes via code changes or coordination.
• Design alerting systems to respond to incidents or prevent them.
• Conduct data analysis on risk/compliance interventions and surface product opportunities.

Skills

Git

Ruby

Python

Testing

Idempotency

Prometheus

Datadog

LogScale

Honeycomb

SQL

PostgreSQL

MySQL

Incident response

On-call rotations

Runbooks

Postmortems

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Tools

Git

Prometheus

Datadog

LogScale

Honeycomb

Job description

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

• Become a domain expert in Connect and Risk and Compliance areas of Connect.
• Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes.
• Organize and direct complex technical changes as part of product releases and merchant onboarding and migrations.
• Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe.
• Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether.
• Conduct data analysis to understand the impact of risk and compliance interventions on the users and surface future product opportunities.

Who you are

Minimum requirements

Must have a Bachelor's degree or foreign equivalent in Computer Science, Information systems, Engineering, or a related field, plus 2 years of experience in Technical or technical user-facing roles.

Must also have 2 years of experience in each of the following:

• Developer tools including git;
• Scripting and automation skills including Ruby and Python;
• Writing tooling and automation, including testing and idempotency;
• Observability tooling including metrics (Prometheus, Datadog), logging (LogScale), and distributed tracing (Honeycomb);
• Incident response, on-call rotations, runbooks, and postmortem processes; and
• Using SQL and relational databases including PostgreSQL or MySQL for operational tasks.

Salary: $137,000.00 - $205,600.00 /yr.

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

100% Telecommuting permitted.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA75

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

Company

Stripe

Team

Global Operations

Office location

South San Francisco HQ

Remote location

Remote in United States

Employment type

Full time