Technical Operations Engineer

ForeFlight; United States; Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Life & accident insurance

Gym reimbursement

Paid vacation 20 days

Paid sick days 12

Employee assistance

Job summary

Jeppesen ForeFlight in Bangalore is seeking a Technical Operations Engineer with strong Python and Linux skills to join an international team of system experts.

You will manage production installations, provide advanced technical support, and coordinate with clients across regions. The role requires 3+ years in software development or advanced technical support, familiarity with AWS, Git/Mercurial, and English fluency; on-call rotation and hybrid onsite work 1–2 days weekly.

Qualifications

• Education/experience typically acquired through advanced technical education.
• 3+ years in software development or advanced technical support role
• Good knowledge in Python language
• Good knowledge of Unix and/or Linux
• Good knowledge with shell scripting
• Familiar with AWS concepts
• Good knowledge in version control systems such as Git and Mercurial
• Fluency in English language

Responsibilities

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.
• Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew and Network Ops portfolio focusing mainly on the day of operation products.
• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
• Work with System requirements with internal and external stakeholders
• To be on roster (24x7 standby) every fourth to fifth week
• This position is hybrid. This means that the selected candidate will be required to perform some work onsite 1-2 days a week. This is at the hiring team's discretion and could potentially change in the future.

Skills

Python

Unix/Linux

Shell scripting

AWS concepts

Git/Mercurial

English fluency

Education

Advanced technical education

Tools

Git

Mercurial

Kubernetes (beneficial)

Job description

We are currently looking for a Technical Operations Engineer - Python & Linux specialist for our office in Bangalore, to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Technical Operations Engineer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

Position Responsibilities:

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.
• Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew and Network Ops portfolio focusing mainly on the day of operation products.
• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
• Work with System requirements with internal and external stakeholders
• To be on roster (24x7 standby) every fourth to fifth week
• This position is hybrid. This means that the selected candidate will be required to perform some work onsite 1-2 days a week. This is at the hiring team's discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Education/experience typically acquired through advanced technical education
• 3+ years in software development or advanced technical support role
• Good knowledge in Python language
• Good knowledge of Unix and/or Linux
• Good knowledge with shell scripting
• Familiar with AWS concepts
• Good knowledge in version control systems such as Git and Mercurial
• Fluency in English language

Preferred Qualifications (Desired Skills/Experience):

• Particular interest in technical problem solving
• Experience with AWS
• 24X7 work environment on call
• Strong programming skills
• Databases (Oracle or Postgresql)
• Knowledge of Kubernetes is beneficial
• Messaging systems such as Activemq
• Customer relationship experience is advantageous
• Highly responsible, able to take ownership of issues
• Strong technical & analytical aptitude
• Able to work independently and within a team

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join: (India)

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Group Medical insurance
• Group term life, personal accident, and critical illness insurance
• Gym reimbursement
• 20 days of paid vacation time
• 12 days of paid sick time
• Employee Assistance Program