Technical Operations Administrator

Peak Technologies, Inc.; Miami (FL); Presencial; USD 65 000 - 80 000; Tempo integral

Resumo da oferta

Peak Technologies, Inc. is seeking an IT Infrastructure Administrator to manage servers, networks, storage, and cloud resources, ensuring high availability, security, and compliance.

You will support users, perform patching, backup, and disaster recovery, and collaborate with SecOps, DevOps, and business teams on projects and improvements.

Qualificações

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; relevant certifications (e.g., ISC2, ITIL, Fortinet, Juniper, Microsoft, etc.) preferred.
• 2–5 years of experience in IT systems or network administration.
• Proficiency in OS administration, networking, cloud platforms, and automation tools.
• Experience with patch management, backup, disaster recovery, and compliance.
• Strong troubleshooting, documentation, organizational, and communication skills.

Responsabilidades

• Administer and maintain physical and virtual servers (Windows, Linux), storage systems, and cloud platforms (AWS, Azure, GCP).
• Configure, monitor, and maintain network devices (routers, switches, firewalls, VPNs) to ensure secure and efficient connectivity.
• Implement and optimize backup, restore, and disaster recovery processes.
• Apply patches, updates, and configuration changes following change management protocols.
• Manage user access, permissions, and security groups in accordance with company policies.
• Review and update system configurations for compliance and performance.
• Enforce security policies, access controls, and compliance standards (e.g., ISO 27001).
• Conduct and support vulnerability scanning, remediation, and compliance audits in collaboration with SecOps.
• Maintain comprehensive documentation for systems, configurations, access controls, and operational procedures.
• Monitor infrastructure alerts, respond to incidents, and provide Tier 1/2 support for complex technical issues.
• Participate in incident investigations, root-cause analysis, and implementation of corrective actions.
• Assist in post-incident reviews and the development of preventive measures.
• Collaborate with engineers, analysts, SecOps, DevOps, and business teams on projects and operational improvements.
• Coordinate with vendors for hardware/software support, procurement, and service management.
• Provide Tier 1/Tier 2 support for end-user issues, system administration, and onboarding/offboarding, collaborating with TechOps engineers, analysts, and end users.
• Perform other IT-related duties as assigned, consistent with the scope and level of this position.

Conhecimentos

Server administration

Networking

Cloud platforms

Automation tools

Documentation

Formação académica

Associate’s or Bachelor’s degree in Information Technology or Computer Science

Certifications (ISC2, ITIL, Fortinet, Juniper, Microsoft)

Ferramentas

Windows

Linux

AWS

Azure

GCP

Descrição da oferta de emprego

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

• Job Site: 1500 NW 95th Ave, Doral, FL.
• Salary: $72,500 annually.
• Classification: Full-time, exempt (salaried).
• Schedule: Mon-Fri 8-5/9-6.
• Language Requirements: Bilingual English/Spanish required.

Job Summary & Scope

Responsible for the daily administration, maintenance, and optimization of the organization’s IT infrastructure, including servers, networks, storage, and cloud resources. This role ensures high availability, security, and compliance, while supporting user access, patch management, backup, and disaster recovery. The administrator collaborates closely with engineers, analysts, vendors, and business units to deliver reliable and secure IT services.

Key Accountabilities

• Administer and maintain physical and virtual servers (Windows, Linux), storage systems, and cloud platforms (AWS, Azure, GCP).
• Configure, monitor, and maintain network devices (routers, switches, firewalls, VPNs) to ensure secure and efficient connectivity.
• Implement and optimize backup, restore, and disaster recovery processes.
• Apply patches, updates, and configuration changes following change management protocols.
• Manage user access, permissions, and security groups in accordance with company policies.
• Review and update system configurations for compliance and performance.
• Enforce security policies, access controls, and compliance standards (e.g., ISO 27001).
• Conduct and support vulnerability scanning, remediation, and compliance audits in collaboration with SecOps.
• Maintain comprehensive documentation for systems, configurations, access controls, and operational procedures.
• Monitor infrastructure alerts, respond to incidents, and provide Tier 1/2 support for complex technical issues.
• Participate in incident investigations, root-cause analysis, and implementation of corrective actions.
• Assist in post-incident reviews and the development of preventive measures.
• Collaborate with engineers, analysts, SecOps, DevOps, and business teams on projects and operational improvements.
• Coordinate with vendors for hardware/software support, procurement, and service management.
• Provide Tier 1/Tier 2 support for end-user issues, system administration, and onboarding/offboarding, collaborating with TechOps engineers, analysts, and end users.
• Perform other IT-related duties as assigned, consistent with the scope and level of this position.

EDUCATION + EXPERIENCE + KEY TRAITS

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; relevant certifications (e.g., ISC2, ITIL, Fortinet, Juniper, Microsoft, etc.) preferred.
• 2–5 years of experience in IT systems or network administration.
• Proficiency in OS administration, networking, cloud platforms, and automation tools.
• Experience with patch management, backup, disaster recovery, and compliance.
• Strong troubleshooting, documentation, organizational, and communication skills.

Typical Performance Targets

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
• INNOVATION: Step changed delivery in safety, quality, and/or cost.

Language Skills

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

Supervision

• Role does not require supervision of direct and indirect reports.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision-making.
• Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.