Technical Office Specialist- WRC Administration

Oakland County, MI; Waterford Charter Township (MI); Hybrid; USD 50,000 - 66,000; Full time

Job summary

Oakland County in Michigan is seeking a Data & Reporting Specialist to support department administration by running reports, maintaining databases, and coordinating initiatives. You will serve as a technical resource for staff and work closely with IT to resolve issues.

The role emphasizes data analysis, reporting, and process improvement, with a hybrid work arrangement and opportunities to impact daily operations within a large public service organization.

Qualifications

• High school diploma or GED is required.
• At least four years of experience assisting professional staff with divisional reports.
• One year using specialized departmental software applications.
• Course work can substitute for up to three years of experience.

Responsibilities

• Maintain and update department databases and software applications.
• Research, compile, and analyze data to support reporting.
• Prepare regular and ad hoc reports for staff and management.
• Troubleshoot software and hardware issues with IT.
• Coordinate departmentwide initiatives and assist staff.
• Train staff in using department software.

Skills

Data analysis

Reporting

Troubleshooting

Database software

Communication

Education

High school diploma or GED

Tools

Specialized departmental software

Job description

Overview & BenefitsOakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.For more information about Oakland County benefits and employee perks, please visit:https://www.oakgov.com/government/human-resources/benefits/new-hireGeneral Summary$49,579-$66,426This position is hybrid.Are you tech-savvy, detail-oriented, and passionate about using data and technology to help a team work more effectively? Are you interested in working with department administration to run reports, track information, and coordinate departmentwide initiatives? In this role, you’ll serve as a go-to resource for department-specific software, databases, and technology while helping staff coordinate meetings, comply with processes, and support administrative aspects of a large governmental operation. You’ll maintain mission-critical systems, analyze data, create reports, troubleshoot technical issues, and work closely with staff on special projects.What You’ll Do:• Maintain and update mission-critical databases and department-specific software applications.• Research, compile, and analyze data to create regular, special, and customized reports.• Serve as a technical resource for staff and assist with troubleshooting software and hardware issues.• Partner with Information Technology to help resolve more complex technical problems.• Collect data and compile statistics to support departmental reporting and decision-making.• Assist administrative level staff by coordinating departmentwide initiatives and efforts.Why You’ll Love It:• Become a trusted technology and systems resource for your team.• Work with a variety of software, databases, reporting tools, and technical projects.• Use your problem-solving and analytical skills to make a direct impact on daily operations.• Help improve processes and make information more accessible and useful for staff.• Enjoy a role that combines technology, data, coordination, and collaboration.Minimum QualificationsEXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIESREQUIRED MINIMUM QUALIFICATIONSMust be a high school graduate or have a certificate of successful completion of the General Education Development (GED) Test.Have had four (4) years of increasingly responsible experience assisting professional level staff in the compilation and preparation of divisional reports or performing data input and maintenance; at least one (1) year of which included the use of specialized departmental software applications.NOTE: Course work at an accredited college, university, business, or commercial school in a related area may be substituted for up to three (3) years of the experience on a year‑for‑year basis.ADDITIONAL DESIRABLE QUALIFICATIONSConsiderable ability and skill in compiling and abstracting divisional data in preparing special and annual reports.Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.Reasonable knowledge of the methods of conducting research and evaluating collected data.Reasonable ability to prepare and present effective written reports, graphs, and charts.Reasonable ability to make and carry out administrative directives in accordance with divisional policies and procedures.SUPERVISION EXERCISEDFunctions as a lead worker over lower-level clerical staff, students, summer employees, and college interns by instructing, training, and distributing work.ESSENTIAL JOB FUNCTIONSUtilizing applications prepared by Information Technology, along with database, spreadsheet, other software programs, updates information and generates regular and ad hoc reports. Develops new and special report formats and designs databases as required.Conducts research for various reports as assigned by professional staff. Gathers information from computer systems & web sites containing public records, reports, divisional files, etc. Performs calculations and prepares detailed spreadsheets and reports.Utilizes research software, client tracking system, and the internet to perform research and identify target domestic and international companies for high potential investment in Oakland County.Assists in the research and collection of materials for client proposal packages and responding to request for proposals (RFP).Using personal computer applications to compile and analyze data in response to specific questions and inquiries of professional or administrative staff.Works with professional staff to develop databases and reporting systems that can be web-enabled.Trains staff in the use of specialized departmental/divisional software applications and systems.Attends new application orientations and software training sessions to maintain and update personal knowledge and retain the ability to effectively assist and train departmental personnel.Keeps department informed of modifications in procedures, input/output reports, systems capabilities, and other related changes.Participates in staff meetings as directed and documents proceedings.Utilizes current Countywide and/or department specific software to complete assignments.ADDITIONAL DUTIES & RESPONSIBILITIESMay work with Information Technology to resolve technical problems and request special assistance. Resolves moderately complex problems such as troubleshooting computer system errors, making recommendations to enhance systems and improve reports.Assists departmental personnel in the resolution of difficulties in the operation of their particular system.Responds to various questions from the public, attorneys, and clients regarding general program information and processes.Assists administration with special projects and/or events.May order and maintain office supplies.ESSENTIAL MENTAL & PHYSICAL REQUIREMENTSAbility to communicate to accurately convey information.Ability to produce reports in multiple formats.WORKING CONDITIONSWork is performed in a typical office environment.May participate in activities that require driving or being a passenger in an automobile or bus.IMPORTANT NOTE : The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.Additional Minimum QualificationsUnion*BU95 - United Auto Workers (UAW) Local 889: WRC Const Insp Non-Supv (UAW)*If applicableEEO StatementWe are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.Inclusion StatementOakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.