Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team

Portland State University; Portland (OR); On-site; USD 96,000 - 118,000; Full time

Benefits offered by this job

Tuition discount

Healthcare

Retirement plan

Vacation

Job summary

Portland State University seeks a Technical Manager and Architect to lead the CRDOC Team within the Office of Information Technology. You will guide software development, ensure CRM and document systems meet campus needs, and shape technical governance and enterprise data flows.

You will supervise analysts, manage complex integrations between Slate, OnBase, and other enterprise systems, and collaborate with campus partners to align priorities and priorities.

Qualifications

• Bachelor’s Degree or 4 years of comparable work experience, training, and/or education.
• Experience collaborating across a large organization to achieve shared goals and complete complex IT projects.
• Proven experience building and maintaining professional working relationships.
• Ability to produce accurate and reliable work within deadlines.
• Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
• Supervisory or leadership experience.
• Strong interpersonal and written communication skills with diverse stakeholders.
• Ability to manage multiple projects and provide timely maintenance of code and documentation.
• Ability to work in a fast-paced production environment with occasional evening/weekend support.
• Ability to handle sensitive/confidential information per regulations/policies.

Responsibilities

• Service Management and Solution Development for Slate and OnBase, coordinating between technical teams and stakeholders.
• Define and manage enterprise-wide access controls, standards, and data integrations.
• Lead, supervise, train, and mentor the CRDOC team and manage workloads.
• Drive project management with cross-campus stakeholders and maintain project portfolios.
• Collaborate across campus units to align CRM and document management with university priorities.

Skills

Project management

Leadership

Communication

Teamwork

Education

Bachelor’s Degree or equivalent

Tools

Technolutions Slate

Hyland OnBase

SQL

XML

JSON

Job description

Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team

Please see Special Instructions for more details.

Position Announcement

Proposed Start Date

Proposed Start Date 12/01/2026

Classification Title

Classification Title Information Technology and Telecommunications

Rank

Rank N - No Rank

Working Title

Working Title Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team

Department

Position Number

Position Number D97309

Representation

Representation UU - Unclassified Unrepresented

Renewable

Renewable Renewable

End date, if applicable

Position FTE

Position FTE 1.0

Tenure Status F - Fixed Term

Position Summary

Brief Description of PSU/School/Dept

Portland State University ( PSU ) is a thriving campus of 21,000 students in downtown Portland,

easily accessible by bike and public transit and surrounded by restaurants, food carts,

parks, and local businesses. PSU is committed to offering opportunities to students from a

variety of backgrounds and prides itself on providing access for low-income and nontraditional

students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.

for eight years — empowers students, faculty, and staff through technology. Our number one

value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount , and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. PSU offers employees a substantial tuition discount , and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.

Position Summary

The Technical Manager and Architect leads the Customer Relations and Documents ( CRDOC ) Team in the Office of Information Technology ( OIT ) at Portland State University ( PSU ). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase.

In this position, you will be a hands‑on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university’s Customer Relationship Management ( CRM ) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise‑level oversight.

In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Schools and Colleges, University Financial Services, and more.

An overview of the job duties for this position is as follows:

• Service Management and Solution Development (30%)
• Technical Architecture (25%)
• Team Supervision (25%)
• Project Management (10%)
• Other Duties as Assigned (10%)

Service Management and Solution Development (30%): Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, responsible for ensuring expected functionality is delivered to end users. Provide subject matter expertise and coordinate between technical teams and department stakeholders to ensure the efficacy of delivered solutions. Meet regularly with campus partners to understand priorities. Design and support complex system builds, including interactive portals, forms, administrative dashboards, advanced reporting, and sophisticated workflows. Provide support for critical business processes in times of emergency and outside of standard office hours. Manage communication with vendors regarding software issues, enhancements, and roadmap alignment.

Technical Architecture (25%): Responsible for technical architecture and shared system configuration governance. Define and manage access controls, permissions, and user roles at an enterprise scale. Establish and enforce technical standards, comprehensive documentation, and best practices for system use and development. Oversee and manage data integrations between Slate, OnBase, and other enterprise systems, ensuring robust data pipelines.

Team Supervision (25%): Collaborate with team members to foster a People First culture: supporting one another, ensuring effective communication, celebrating differences, and working through challenging projects or tasks together. Perform performance evaluations, manage workloads, and assign tasks according to organizational strategy and project needs. Provide training, coaching and mentorship in application systems design, technical troubleshooting, and development.

Project Management (10%): Lead complex projects with cross-campus stakeholders. Monitor and track project progress. Communicate project status with team and stakeholders. Update OIT Project Portfolio regularly.

Minimum Qualifications

• Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.
• Experience collaborating across a large organization to achieve shared goals and complete complex IT projects
• Proven experience building and maintaining professional working relationships
• Ability to produce accurate and reliable work within deadlines
• Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
• Supervisory or leadership experience
• Strong interpersonal skills and ability to communicate effectively, both verbally and in writing, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds
• Ability to manage a workload that includes short and long-term projects, immediate problem-solving, and ongoing maintenance of code and documentation
• Ability to work in a fast‑paced, production environment and to provide occasional evening and weekend support
• Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies

Preferred Qualifications

• Experience with Technolutions Slate
• Experience with Hyland OnBase
• Experience with SQL , XML , and JSON
• Experience working in Higher Education

OIT Attributes for Success

- We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:

• Coaching: you appropriately give, accept, and incorporate feedback from others.
• Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT .
• Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
• Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
• Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.

• Create an environment that acknowledges, encourages, and celebrates differences.
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

Work Days/Hours On Campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.

Total Compensation Range & Benefits Statement

Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview. Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator.

Background Check Required Yes

Does this position require the employee to drive a motor vehicle? No

Does this position require the employee to drive a motor vehicle? No

Equal Opportunity Employer/Veterans/Disabled