Technical Lab Manager — IT Support & Lab Operations

ARSIEM; Virginia (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

ARSIEM Corporation is seeking a TEN Lab Manager to join the IT support services desk for a government client in Arlington, VA. You will be the first level Help Desk, assisting with user setups, ticket creation, asset tracking, and provisioning of equipment to end users while maintaining inventory.

The role requires 5+ years in IT support, MacOS/iOS experience, and the ability to collaborate across locations. A Secret clearance and ability to obtain TS/SCI are required.

Qualifications

• BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.
• 5+ years of directly relevant experience
• 3+ years of directly relevant experience in IT Helpdesk support.
• 3+ years MacOS and iOS experience.
• Good problem solving skills
• Must be able to work collaboratively across physical locations.

Responsibilities

• Serve as the first level Help Desk for the TEN Lab’s systems and accounts
• Assist new user setup of equipment, accounts and tools
• Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
• Create and maintain accurate Tickets for Help Desk activities
• Work with Asset Management to support accurate records and maintain a good accounting of assets
• Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
• Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
• Support the implementation of new technologies and equipment in the lab environment.
• Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
• Provide support for MacOS and iOS to users.
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
• Assist in the management of user accounts and resetting credentials.
• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Skills

IT Helpdesk

MacOS

iOS

Asset management

Ticketing

Education

BS in CS/CE/ CIS/ related

HS Diploma + 3+ years experience

Tools

NetApp ONTAP

VPN

Citrix

VMware

Job description

ARSIEM Corporation is seeking a TEN Lab Manager to join the IT support services desk for a government client in Arlington, VA. You will be the first level Help Desk, assisting with user setups, ticket creation, asset tracking, and provisioning of equipment to end users while maintaining inventory.

The role requires 5+ years in IT support, MacOS/iOS experience, and the ability to collaborate across locations. A Secret clearance and ability to obtain TS/SCI are required.