Technical Integrator

100 Eli Lilly and Company; Indianapolis (IN); On-site; USD 66,000 - 154,000; Full time

Job summary

Lilly is seeking a Technical Integrator Lead to bridge business strategy and technical execution. You will partner with product, platform, and engineering teams to deliver integrated enterprise solutions across CRM and ERP ecosystems.

You’ll influence Veeva CRM configurations, APIs, and deployment approaches, while ensuring security, data privacy, and regulatory compliance. This role requires leading cross-functional teams and driving platform performance and AI-enabled improvements.

Qualifications

• Requires a Bachelor's degree in computer science or a related field.
• 3+ years delivering technology solutions and integrations in IT.
• Experience guiding developers, engineers, or testers with mentoring/feedback.
• Experience integrating major enterprise SaaS platforms (Workday, Salesforce, SAP, ServiceNow, Veeva).
• Familiarity with CI/CD, infrastructure-as-code, and regulated release environments.
• Experience with AI solution design and AI-powered support.

Responsibilities

• Design and implement integration solutions across enterprise apps, platforms, and data sources.
• Translate requirements into scalable integration designs and APIs.
• Lead integration efforts through the solution lifecycle from design to implementation.
• Define standards, patterns, APIs, and reusable components.
• Coordinate activities across platform teams, engineers, vendors and stakeholders.
• Ensure compliance with architecture, security, privacy, and regulatory requirements.
• Maintain technical documentation and support readiness.
• Mentor integration developers and delivery partners.
• Track KPIs and reporting for integration performance.

Skills

Technical leadership

Enterprise integrations

SaaS integrations

CI/CD & IaC

AI solution design

Education

Bachelor’s degree in computer science or IT

Tools

Workday

Salesforce

SAP

ServiceNow

Veeva CRM

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. Come be a part of being a team that is critical to the launch of lifesaving medicines! The Lilly USA Tech Team is at the forefront of the launch of new medicines, using data and technology to raise awareness and to help patients gain access to medicines. With a deep technical and business understanding, working across all therapeutic areas and disease states, we design and implement digital solutions that power our business while creating best-in-class customer experiences that improve patient outcomes and deliver business results. This role is a part of our global field solutions team, a central team supporting applications for more than 10,000 sales representatives and other field users worldwide. As Technical Integrator Lead you will serve as the bridge between business strategy and technical execution, partnering with business collaborators, product teams, platform teams, architects, vendors, and engineering teams to deliver integrated enterprise solutions.

KEY RESPONSIBILITIES

• Design and implement integration solutions across enterprise applications, platforms, and data sources.
• Translate business and functional requirements into scalable technical solutions and integration designs.
• Define and promote integration standards, patterns, APIs, and reusable components.
• Lead technical integration efforts throughout the solution lifecycle, from design through implementation.
• Coordinate activities across platform and/or product teams, engineers, vendors, and business stakeholders.
• Identify and run technical dependencies, risks, and integration challenges.
• Facilitate technical reviews and drive alignment across systems and technology domains.
• Ensure solutions follow architecture, security, data privacy, and regulatory requirements.
• Maintain technical documentation and support operational excellence through monitoring and support readiness.
• Seek opportunities to improve system interoperability, automation, scalability, and overall platform performance.
• Provide day-to-day technical direction and mentorship to integration developers, engineers, and delivery partners, fostering consistent technical practices and skill growth across the team.
• Define, track, and report integration performance metrics and KPIs (e.g., interface reliability, system uptime, throughput, defect rates), communicating status, trends, and risks to leadership through dashboards and structured reviews.
• Lead the delivery methodology and cadence for integration workstreams, operating within CRM Agile/Scrum or SAFe ceremonies (sprint planning, backlog grooming, retrospectives) to ensure predictable, transparent, and well-governed delivery.
• Serve as the functional SME for Employer and FRM capabilities, partnering with business stakeholders to identify process opportunities, define future-state requirements, and prioritize delivery roadmaps.
• Drive solution design and platform strategy by influencing Veeva CRM configuration designs, architecture decisions, and implementation approaches while partnering with developers and architects to deliver scalable solutions.
• Own requirements management, backlog prioritization, testing strategy, release readiness, and continuous improvement efforts to ensure successful adoption and ongoing platform optimization.
• Lead innovation and operational excellence by driving root cause analysis, identifying AI opportunities, and building scalable, reusable AI agents.

BASIC QUALIFICATIONS

• Bachelor’s degree in a computer science or information technology related field
• 3+ years in Information Technology delivering technology solutions and integrations.
• Experience providing functional or direct technical direction to developers, engineers, or testers, including mentoring and performance feedback.
• Experience integrating major enterprise SaaS platforms — for example Workday, Salesforce, SAP, ServiceNow, or Veeva.
• Experience with CI/CD pipelines, infrastructure-as-code, and automated testing in a regulated release environment.
• Experience with AI solution design, prompt engineering, and AI-powered support and self-service capabilities.
• Qualified applicants must be authorized to work in the United States on a full-time basis.
• Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT,J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

PREFERRED QUALIFICATIONS

• Experience in pharmaceutical, life sciences, or another regulated industry, including work on GxP-validated or SOX-relevant systems.
• AI Certification such as AWS AI Practitioner or equivalent
• Understanding integration technologies, data structures, and system interoperability.
• Experience with digital customer relationship management (CRM) systems, such as Veeva CRM or Salesforce.com
• Good communication, collaboration, and problem-solving skills.
• Familiarity with cloud platform services (AWS or Azure), identity and access management, SSO and federation, and API management and gateway tooling.
• Experience working across global teams and time zones, including offshore delivery models.
• Agile or product-team delivery experience; relevant technical or architecture certification
• Experience owning delivery metrics and KPI reporting (e.g., velocity, defect rates, SLA/uptime dashboards) for technical or integration teams.
• Certification or hands-on experience with Agile/Scrum or SAFe delivery frameworks, including ownership of sprint or release cadences.
• Expertise in Veeva CRM architecture, security, business rules, and enterprise integrations.
• Good understanding of APIs, data flows, CI/CD, release governance, environment management, and data migration practices.
• Knowledge of AI governance, compliance, monitoring, knowledge management, and CRM automation opportunities.

ADDITIONAL INFORMATION

Up to 10% of travel Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions.

If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include:

• Africa
• Middle East, Central Asia (AMECA)
• Black Employees at Lilly (BE@Lilly)
• Chinese Culture Network (CCN)
• EnAble
• Evolve
• Lilly Indian Network (LIN)
• Organization of Latinx at Lilly (OLA)
• Pride (LGBTQ+ Allies)
• Veterans Leadership Network (VLN)
• Women’s Initiative for Leading at Lilly (WILL)

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.

The anticipated wage for this position is $66,000 - $154,000 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly