Technical Installation Specialist

Vets2industry; Massachusetts; On-site; USD 100,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Technical Installation Specialist, where you'll play a key role in deploying innovative systems that enhance safety. This position offers a dynamic environment with 75% travel, allowing you to engage directly with customers and provide essential training. You will be instrumental in ensuring successful installations and operational support, making a tangible impact on customer satisfaction. If you're passionate about technology and enjoy hands-on work, this is the perfect opportunity to grow your skills while contributing to a mission-driven team that values collaboration and personal development.

Benefits

Bonus

Stock Options

Qualifications

• Experience in product deployment and customer service is essential.
• Technical support skills and troubleshooting experience are preferred.

Responsibilities

• Lead product deployments and provide training to customers.
• Support operational go-lives and resolve customer-related issues.

Skills

Product Deployment

Customer Service

Technical Support

Troubleshooting

Training

Education

2- or 4-year Engineering Technology Degree

Job description

Location: We are looking for a candidate who lives in the Central or Mountain time zone and within 45 minutes of a major airport (This position involves 75% travel).

Compensation: $100-120K, bonus, stock options.

Description

Do you enjoy developing products? Are you skilled in product deployments? Do you have strong customer service skills? Do you want to help make the world a safer place?

As a Technical Installation Specialist, you will help us achieve revenue objectives by deploying Express systems. This will include planning, delivering, installing, onsite training, and operational (go-live) support. You will be a vital part of training customers on how to set up, tear down, and use our systems; therefore, previous experience installing hardware-based systems is preferred but not required.

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?

In the first 30 days, you will:

1. Attend our onboarding sessions at our headquarters in Waltham, MA
2. Develop a strong understanding of our and our vertical markets by reviewing videos and gaining direct product exposure
3. Understand our products (value proposition, return on investment (ROI), operations, etc.)
4. Complete our Level 2 Certified Training at our headquarters in Waltham
5. Complete greater than 75% of the required LMS (Learning Management System) onboarding training
6. Support at least one (1) of our product-based deployments at a customer or channel partner site
7. Meet one on one with all other members of the Deployment Team as well as the Technical Sales & Solutions team leads for the region

Within 3 months, you will:

1. Reinforce understanding of our product through continued exposure and hands-on experience, whether independently or part of a group
2. Be able to set up and demonstrate the system in a controlled setting and handle routine deployment-related questions
3. Complete 100% of the required LMS onboarding training
4. Support at least 3 of our product-based deployment activities (installations, training, and go-live support, etc.) at customers or channel partner sites
5. Independently complete at least one (1) of our product-based deployments at a customer or channel partner site
6. Be capable of traveling 75% of the time

By the end of the first year, you will:

1. Regularly complete our product-based deployments as part of a team, independently, or, in some cases, leading a team. This includes:
1. Installing our systems typically based on predefined solutions, including making adjustments as necessary based upon new site requirements
2. Training customers or partners on how to set up, tear down and use our systems
3. Supporting the initial operational use (go-live) with customers or partners, providing operational and technical expertise as needed
2. Be fully capable of troubleshooting system-based issues, as well as operational and security-based (people flow) issues.
3. Be capable of traveling more than 75% of the time.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Leadership through deployments

1. Lead or support our product deployments at customer or partner sites
2. Lead or support training sessions
3. Lead or support operational go-lives

Customer Engagement and Customer Service

1. Regularly engage customers in the deployment of our products, including supporting the resolution of any customer-related issues.
2. Regularly provide in-person support during deployments to complete the activity or continuous improvement.

Personal and Technical Development

1. Regularly complete any necessary training and career and other growth-related training.
2. Regularly attend technical-based product training sessions.
3. Previous experience installing hardware-based systems is a plus.
4. A 2- or 4-year engineering technology degree is a plus.

What does the leadership like for this role? What is the structure and culture of the team?

1. You will join the Technical Sales and Solutions team and report to the Deployment Manager.
2. The team culture is based on building trust, collaboration, and ongoing development through kindness, authenticity, courage, drive, and fun!