Technical Infrastructure Program Manager, GCID-FD

Amazon Web Services (AWS); Denver (CO); On-site; USD 127,100 - 171,900; Full time

Job summary

Amazon Data Services, Inc. is seeking a Fiber Delivery Technical Infrastructure Program Manager to lead large-scale fiber deployments, manage cross-functional teams, and drive process improvement across global regions.

The role emphasizes data-driven performance tracking, vendor management, and executive communication. The position requires 3+ years in infrastructure management, a strong background in fiber technology, and the ability to operate across time zones.

Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds

Responsibilities

• Drive the implementation of large-scale fiber deployments on a global scale
• Collaborate with Stakeholder teams to gather fiber deployment requirements
• Develop and Maintain Process Documentation
• Program Manage pre-terminated fiber cable process from Intake, Engineering, Business Development, Material Acquisition, Deployment and Closeout
• Provide Deployment support for projects, augmenting the local region TIPM across the globe
• Create and maintain performance dashboards and KPIs to measure program effectiveness
• Build and maintain strategic vendor relationships, including developing vendor KPIs and performance metrics
• Drive process improvements through data analysis and stakeholder feedback
• Lead regular executive updates and cross-functional team communications
• Manage program budget and resource allocation across global regions

Skills

Cross-functional collaboration

Stakeholder management

Executive communication

Data analysis

Travel readiness

Education

Bachelor's degree in Engineering, Construction Management or equivalent experience

PMP Certification

Tools

Salesforce

GIS platforms

Power BI

Tableau

QuickSight

Job description

Description

Application deadline: Jul 27, 2026

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

We are looking for a highly motivated, technically savvy Fiber Delivery Technical Infrastructure Program Manager (FD-TIPM) to help develop and scale one of the world's largest and most complex networks. The FD-TIPM is responsible for managing highly technical, cost efficient, and fast paced communication construction project schedules to keep pace with and enable AWS Network growth. This role will manage a program overseeing design reviews across our rapidly expanding global data center portfolio, with anticipated growth of 33% year over year.

As a FD-TIPM you will be part of a highly creative and efficient team of diverse backgrounds and expertise, tasked with tackling the most fascinating and challenging problems in modern fiber construction. In this role, you will be responsible for training and education of internal stakeholders and external contractors and partners, driving Kaizen process improvements, change management, and communication plans.

Key job responsibilities

• Drive the implementation of large-scale fiber deployments on a global scale
• Collaborate with Stakeholder teams to gather fiber deployment requirements
• Develop and Maintain Process Documentation
• Program Manage pre-terminated fiber cable process from Intake, Engineering, Business Development, Material Acquisition, Deployment and Closeout
• Provide Deployment support for projects, augmenting the local region TIPM across the globe
• Create and maintain performance dashboards and KPIs to measure program effectiveness
• Build and maintain strategic vendor relationships, including developing vendor KPIs and performance metrics
• Drive process improvements through data analysis and stakeholder feedback
• Lead regular executive updates and cross-functional team communications
• Manage program budget and resource allocation across global regions

60-75% Travel

About The Team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, to inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds

Preferred Qualifications

• Bachelor\'s degree in Engineering, Construction Management or equivalent experience
• 5+ years of experience in technical program management
• 3+ years of experience with data center or telecommunications infrastructure
• Strong understanding of fiber optic infrastructure design and construction
• Strong understanding of pre-terminated fiber technology and installation of pre-terminated fibers in an Outside Plant Environment
• Knowledge of Civil Design of Telecommunications Infrastructure
• Experience managing cross-functional and geographically distributed teams
• Experience managing vendor relationships
• Demonstrated ability to develop and track technical program KPIs
• Excellence in stakeholder management and executive communication
• Experience working across multiple global regions and time zones
• PMP Certification
• Experience with data center site design review, drafting, or consulting
• Proficiency in Salesforce, GIS platforms, and data visualization tools
• Deep knowledge of civil and telecom design requirements for data centers
• Experience creating and maintaining performance dashboards using PowerBI, Tableau, or QuickSight
• Strong understanding of technical drawing standards and drafting principles
• Familiarity with Kaizen and continuous improvement methodologies
• Experience managing technical review programs at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 127,100.00 - 171,900.00 USD annually

USA, GA, Atlanta - 127,100.00 - 171,900.00 USD annually

USA, TX, Austin - 127,100.00 - 171,900.00 USD annually

Company - Amazon Data Services, Inc.

Job ID: A10417932