Technical Infrastructure Program Manager - Deployment Optimization, Tech Deploy North America

Amazon; Nashville (TN); On-site; USD 121,000 - 163,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Paid PTO

Job summary

Amazon is seeking a Technical Infrastructure Program Manager in Nashville, TN to lead New Product Introduction (NPI) tech efforts for scalable robotics deployment across the fulfillment network. You will drive deployment readiness from Alpha to Beta Exit, balancing technical deployment with program management to ensure scalable rollouts.

You will own transition from deployment process development to large-scale deployment, partnering with hardware teams and cross-functional groups to establish

Qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure (i.e. network, data center, hardware, software).
• Experience with varying scenarios of infrastructure builds.
• Bachelor's degree in Business or a STEM related field, such as Computer Science, Computer Engineering, Information Technology or related fields.

Responsibilities

• Drive deployment excellence through design analysis and optimization.
• Lead deployability assessments with time studies for cycle time optimization and crew size determination.
• Define deployment deliverables and maintain documentation through Alpha and Beta phases.

Skills

Technical infrastructure management

Robotics deployment

Cross-functional collaboration

Project management

Education

Bachelor's degree in Business or STEM

Master's degree (preferred)

Tools

SolidWorks

CAD

Job description

Description

The Technical Infrastructure Program Manager serves as the New Product Introduction (NPI) Tech Lead, driving the physical deployment scalability of robotics solutions across Amazon's fulfillment network from Alpha through Beta Exit. This role combines deep technical deployment expertise with strategic program management to ensure products are optimized for large-scale physical deployability before entering general availability. As part of Fulfillment Technology & Robotics Deployment organization, you will own the critical transition from deployment process development to scalable deployment, establishing the foundation for successful rollouts.

Description

The Technical Infrastructure Program Manager serves as the New Product Introduction (NPI) Tech Lead, driving the physical deployment scalability of robotics solutions across Amazon's fulfillment network from Alpha through Beta Exit. This role combines deep technical deployment expertise with strategic program management to ensure products are optimized for large-scale physical deployability before entering general availability. As part of Fulfillment Technology & Robotics Deployment organization, you will own the critical transition from deployment process development to scalable deployment, establishing the foundation for successful rollouts.

A day in the life

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage


• Maternity and Parental Leave Options


• Paid Time Off (PTO)


• 401(k) Plan

Key job responsibilities

As the Deployment Engineering Tech Lead, you will drive deployment excellence through comprehensive design analysis and optimization. You will examine technical drawings to identify deployment challenges, conduct deployment tradeoff analysis, and manage the identification, prioritization, and implementation of design and process changes that enhance robotic deployment efficiency. Your role encompasses developing deployment strategies aligned with organizational tenets while creating and tracking priority zero metrics that establish measurable benchmarks for installation excellence.

You will lead specialized work streams including process optimization and risk management to achieve deployment acceleration. This includes conducting deployability assessments with time studies for cycle time optimization and crew size determination. You will own the generation and implementation tracking of Design for Deployment requirements, collaborating with hardware development teams to quantify design change impacts through field validation.

Cross-functional partnership is essential as you represent Tech Deploy in change management forums, providing expert guidance and quantitative impact analysis. You will partner with teams for work instruction development, serve as the primary contact for deployment scalability questions, and highlight and report on deployment risks to leadership. Your responsibilities include defining and creating deployment deliverables, maintaining comprehensive documentation throughout Alpha and Beta phases, and validating process stability for scaling. You will integrate technology‑specific processes into standardized frameworks and playbooks while providing input for specialty tooling requirements and infrastructure modifications needed for successful product deployments.

Basic Qualifications

• 3+ years of technical infrastructure management experience


• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)


• Experience with varying scenarios of infrastructure builds


• Bachelor's degree in Business or a STEM related field, such as Computer Science, Computer Engineering, Information Technology or related fields

Preferred Qualifications

• Master's degree in Business or a STEM related field, such as Computer Science, Computer Engineering, Information Technology or related fields


• Knowledge of SolidWorks or similar CAD experience and understanding of best practices for part design, and advanced assemblies


• Experience using lean process improvement, six sigma methodologies, or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, or logistics


• Experience in robotics design, automation systems development, control systems design, or related product development


• Experience in successful technology product work from ideation through launch


• Experience in operations management of fulfillment or distribution centers


• Experience working with the designs of complex automated material, handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing


• Experience coordinating complex products with stringent technical requirements, development cycles and schedules


• Experience with design review processes and change control management in engineering environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, N.Reading - 127,100.00 - 171,900.00 USD annually

USA, TN, Nashville - 120,700.00 - 163,300.00 USD annually

USA, TX, Austin - 127,100.00 - 171,900.00 USD annually

USA, WA, Bellevue - 127,100.00 - 171,900.00 USD annually

USA, WA, Seattle - 127,100.00 - 171,900.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10572922