Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery

Amazon; Herndon (VA); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon AWS seeks a technical program manager to lead prototype engagements from discovery through deployment of a production-ready process for new hardware deployments in AWS data centers globally. You will partner with Networking and Infra leadership to define requirements, timelines, and operational plans for production rollout.

The role emphasizes proactive communication, defect management, and rapid delivery in an agile environment, with responsibilities across program initiation to

Qualifications

• 3+ years of technical infrastructure management experience.
• 3+ years of data center, network engineering, and/or systems engineering experience.
• Knowledge of data center infrastructure design, operations, or delivery.
• Experience in technical program management.

Responsibilities

• Write effective project charters based on business requirements for medium to large scale projects.
• Define requirements and processes with stakeholders (networking engineers, PMs, senior management).
• Manage dependencies and interfaces between projects and negotiate trade-offs.
• Provide regular program progress reporting.
• Own end-to-end program execution and success.
• Handle multiple competing projects/programs simultaneously.
• Develop scalable, data-driven process improvements and automation.
• Keep the customer experience as the primary focus.
• Align plans with leadership principles and executive expectations.

Skills

Technical program management

Infrastructure management

Data center deployment

Stakeholder management

Networking knowledge

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers globally.

You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment.

Key job responsibilities

• Write effective project charters based on business requirements for medium to large scale projects.
• Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.
• Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.
• Provide program progress reporting on a regular basis.
• End to end responsibility for the program’s execution and success.
• Manage multiple competing projects/programs simultaneously.
• Develop and implement scalable, data-driven process improvement/automated solutions.
• Keep the customer experience as the primary focus.
• Meets/exceeds Amazon's leadership principles requirements for this role.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Experience with varying scenarios of infrastructure builds
• 3+ years of data center, network engineering, and/or systems engineering experience
• Knowledge of data center infrastructure design, operations, or delivery
• Experience in technical program management

Preferred Qualifications

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• 5+ years of network engineering and deployments for large-scale networks in a corporate environment, including hands‑on physical infrastructure installations, hardware integration, racking, and cabling experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 127,100.00 - 171,900.00 USD annually