Technical Implementation Specialist

Thyme Care; United States; On-site; USD 140,000 - 155,000; Full time

Job summary

Thyme Care is hiring for a role at the intersection of product development and care delivery to translate complex clinical and operational workflows into our tooling. You will partner with a service designer to map new processes onto Thyme Box and other tools, ensuring technical implementation serves care teams, engineering, and data science.

You will maintain existing configurations, improve data capture, and help shape the product direction to scale care delivery.

Qualifications

• Experience with digital products in a product manager, product designer, or technical implementation role.
• Ability to read, debug, and write simple code for web applications.
• Strong understanding of data models, edge cases, and downstream impacts of decisions.
• Experience documenting processes and building scalable tooling.

Responsibilities

• Translate complex clinical and operational processes into tooling to support care teams.
• Collaborate with a service designer to map processes into tools for operations, engineering, and data science.
• Maintain and shape current tooling, contributing to future product direction.

Skills

Product management

Service design

Technical implementation

Web applications

Data modeling

Tools

Thyme Box

Proprietary tasking system

Job description

Our Mission

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

What You’ll Do

In this role, you'll sit at the intersection of product development and care delivery — translating complex clinical and operational processes into our purpose-built tools to support our care team in their day-to-day work.

You’ll partner closely with a service designer who works with operations teams to understand and map new processes onto our tools. You’ll focus on the technical implementation and productization of those processes, ensuring that your approach serves the care team, engineering, and data science.

Your work will span creative implementation within our current tooling, maintaining and curating what exists, and helping shape the product direction that will evolve these tools to better support care teams over time.

Day-to-day, You Will

• Execute configurations in close collaboration with a service designer, including forms, automations, and our proprietary tasking system
  • Build structured documentation systems to support clean data capture, with conditional logic and extensibility in mind
  • Build and test automations within Thyme Box, accounting for edge cases
  • Build tasking that clearly and cleanly maps out complex, branching processes
• Investigate bugs and unexpected behavior, educate users on underlying logic, and build towards transparency and understandability
• Audit and maintain existing configurations: improving consistency, defining best practices, deprecating what is outdated, and building for scale

What Leads to Success

• Product and technical foundations. You have relevant experience with digital products — as a product manager, product designer, or in a technical implementation role. While not necessarily an engineer, you understand web applications and can read, debug, and write simple code. You think like an engineer about data models, edge cases, and downstream impacts of implementation decisions. Where you may not have the skillset or expertise in a particular area today, you are willing to invest time to learn.
• Detail orientation. You can juggle a high volume of requests without sacrificing organization or accuracy. You document carefully and communicate proactively. You don’t let details slip.
• Systems stewardship. You take ownership of our tools as living systems — not just building, but curating on an ongoing basis. Naming conventions and consistency matter to you. You proactively address technical debt, define best practices, and push back when a short-term request would create long-term disorder.
• Creative problem solving. When a request fits neatly into existing patterns, you execute with precision. When it doesn't, you quickly generate scrappy short-term solutions while articulating a longer-term alternative vision. You make educated guesses and iterate rigorously.
• Technical translation. You communicate fluidly in both directions — explaining technical concepts plainly to non-technical teammates, and engaging clearly with engineers and data scientists on existing logic, edge cases, and future tradeoffs.
• Humility and collaboration. You listen first, act second. You approach new requests and problems with curiosity. You build consensus by default, but can drive tough decisions when needed. You push the pace. You recognize that hard problems are solved by teams, not individuals. You say what you’ll do, and do what you say. You speak up when something goes awry, and roll up your sleeves to help address it.

Learn More About Our Existing Systems

• Thyme Box: An oncology navigation care delivery platform.
• What is Thyme Box and How Does It Drive Better Cancer Care?
• How Thyme Box Supercharges our Care Team

Our Values

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $139,500-$155,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.