Technical Implementation Analyst

S&P Global, Inc.; Dallas (TX); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Annual incentive plan

Benefits

Job summary

S&P Global Market Intelligence is seeking a Technical Implementation Specialist in Dallas, TX. This hands-on role supports client implementations with emphasis on interfaces and possibly ClearPar integrations with WSO.

You will work across teams, training clients and guiding projects from kickoff to completion. The ideal candidate has at least 3 years in troubleshooting or client-facing roles, knowledge of financial markets, and strong problem-solving skills.

Qualifications

• 3+ years of experience in troubleshooting, support or similar role.
• Experience in a client facing role within a product/application support team.
• Knowledge of financial markets and financial feeds.
• Critical thinking and problem solving with attention to detail.

Responsibilities

• Facilitates client training and provides advice on operational issues
• Participates in pre‑sales activity, often demonstrating product functionality and proposed timelines
• Communicate with clients throughout the implementation project life cycle
• Coordinates activity of multiple teams involved in an implementation where necessary
• Help establish cost and time estimates for implementation
• Possibly visit client sites for training and implementation efforts

Skills

Wall Street Office Product Suite

Troubleshooting

Client facing

Financial markets knowledge

Critical thinking

Education

Bachelor’s degree or equivalent

Tools

SQL

Job description

About the Role:

Grade Level (for internal use): 08 About the Role: The Technical Implementation Specialist role is part of a team based in Dallas, TX. This is a hands-on role which will require quick learning and a strong independent work ethic. The role is dynamic and provides a fantastic opportunity to be involved in all aspects of client implementations with an emphasis on interfaces, and potentially ClearPar integrations, with WSO.

The Team:

Work with clients globally on technical implementation activities, generally, in an offsite capacity. You will be managing projects along with clients and their expectations throughout the full implementation process from kickoff to completion. The team works closely together and coordinates internal, cross-functional efforts across teams to ensure successful implementation. At times, team members may be required to travel to client sites to assist with onsite implementation activities.

Responsibilities and Impact:

• Facilitates client training and provides advice on operational issues
• Participates in pre‑sales activity, often demonstrating product functionality and proposed timelines
• Communicate with clients throughout the implementation project life cycle
• Coordinates activity of multiple teams involved in an implementation where necessary
• Help establish cost and time estimates for implementation
• Maintains up-to-date awareness of the current and future directions of business and industry
• Make recommendations for implementation of new procedures and best practices
• Act as a resource to assist product teams in the Scoping and/or Testing process
• Updates and supports the designated team lead on all business aspects and issues throughout Implementation
• Potentially visit client sites for training and implementation efforts

Compensation/Benefits Information

S&P Global states that the anticipated base salary range for this position is $60,000 to $73,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here

What We’re Looking For:

Basic Required Qualifications:

• Experience with Wall Street Office Product Suite
• 3+ years of experience in troubleshooting, support or similar role
• Experience in a client facing role within a product/application support team
• Knowledge of financial markets and financial feeds
• Critical thinking and problem solving with attention to detail

Additional Preferred Qualifications

• Bachelor’s degree in relevant field or equivalent work experience
• Working knowledge of SQL

Comfortable managing change to Production/Business Critical applications in high-availability environments

Right to Work Requirements

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

BSMGMT202.1 - Middle Professional Tier I (EEO Job Group), BSMGMT203 - Entry Professional (EEO Job Group)

S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.