Technical Expert

AXA XL; Chicago (IL); Hybrid; USD 91,000 - 153,000; Full time

Benefits offered by this job

Five Business Resource Groups

Flexible Working Arrangements

Enhanced family-friendly leave

Diversity Best Practices Index

UK Women in Finance Charter

Job summary

AXA XL is seeking a Technical Expert to serve as a trusted SME and partner in underwriting operations. You will drive process optimization, standardize practices, and enable data-driven improvements across global programs.

You will champion AI and automation, collaborate across teams, and report to the Head of Underwriting Operations in a hybrid role. This position requires working in the US market with a strong focus on operational excellence.

Qualifications

• Experience as SME guiding peers and stakeholders.
• Ability to lead program operations across global programs.
• Proven ability to optimize workflows and ensure data accuracy.

Responsibilities

• Serve as a Primary Technical Expert (SME): Provide expertise, training, and guidance across the Insurance organization.
• Manage Program Operations: Act as the primary Underwriting Operations contact for assigned global programs.
• Drive Workflow Optimization: Analyze, create, and implement workflow improvements for efficiency and data accuracy.
• Standardize Practices & Tools: Support standardization of policies and create tools to improve underwriting efficiency.
• Problem Solve & Remove Barriers: Identify operational barriers and develop solutions.
• Lead in Utilizing AI and Automation: Champion AI/automation in complex processes to enhance efficiency and interactions.

Job description

Where you will WORK

As a Technical Expert for you will serve as a trusted subject matter expert and operational partner, providing technical guidance, driving process optimization, and supporting the execution of key underwriting initiatives. Working across teams and functions, you will standardize practices, enhance operational efficiency, and remove barriers to performance through continuous improvement and innovation. This role plays a critical part in advancing underwriting operations by leveraging data, AI, and automation to improve workflows, strengthen controls, and deliver scalable business outcomes

What You Will Be DOING

• Serve as a Primary Technical Expert (SME): Provide expertise, training, and guidance to peers and stakeholders across the Insurance organization.
• Manage Program Operations: Act as the primary Underwriting Operations contact for assigned global programs.
• Drive Workflow Optimization: Analyze, create, and implement workflow improvements to enhance efficiency, controls, and data accuracy, ensuring alignment with internal and regulatory guidelines.
• Standardize Practices & Tools: Build or support the standardization of administrative policies and best practices and create/enhance tools to improve operational efficiencies for underwriting and support staff.
• Problem Solve & Remove Barriers: Proactively identify operational barriers and develop solutions or collaborate with others to facilitate their removal.
• Lead in Utilizing AI and Automation: Champion the integration of artificial intelligence and automation technologies into complex operational processes to significantly enhance efficiency and customer interactions.

You will report to the Head of Underwriting Operations.

People Skills

What you will BRING

• Agility: Quickly assimilates insights from complex information across multiple sources; can handle ambiguity and uncertainty without losing focus on objectives.
• Performance Excellence: Achieves high levels of productivity through personal effort, drive and accountability; uses initiative to get things done and escalates appropriately.
• Cross Functional Collaboration: Focuses on building strong, cooperative relationships both within own team and across teams, geographies and functions.

Business Skills

• Business and Insurance Acumen: Demonstrates a comprehensive understanding, knowledge, and expertise in the core principles, practices, and dynamics of the (re)insurance industry within the broader context of business.
• Project Management: Manages significant projects for a particular business unit, including new business and product initiatives, and/or managing strategic change management, process re-engineering, and establishment of control procedures.
• Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance, and improve the user experience for customers and end-users.

Technical Skills

• Standard Operating Procedures: Develops, documents, and follows standardized protocols; defining step-by-step instructions and clear and concise procedures, that consider global and local requirements.
• AI & Automation: Demonstrates the capability to strategically integrate artificial intelligence (AI) and automation technologies into operational processes and workflows to streamline processes and enhance customer interactions.
• Data Governance & Controls: Manages multiple aspects of data management, including database administration, design, quality, best practices, safeguarding data, ensuring accurate and secure information flow throughout the (re)insurance value chain, bearing data privacy and security details in mind.

Essential Position Information

• Hybrid position - Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely.
• Employment Type - Permanent
• Working hours - Full time
• Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more axaxl.com.

What we offer

Inclusion

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL.. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

US base salary range

USD (91,400 - 153,300 )

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.