Technical Estimator & Project Manager: Drive Quotes to Orders

Oldcastle BuildingEnvelope; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and floating holidays

Pay-for-performance with annual raises

Training and development

Job summary

Oldcastle BuildingEnvelope in Phoenix, AZ seeks a Technical Estimator and Project Manager Specialist to quote customers and convert quotes to orders, leveraging CRL products and configurators. You will engage customers promptly to create memorable experiences and support business development and sales.

This role requires knowledge of pricing/margins, glass systems, ERP/website navigation, and strong organization with excellent customer service.

Qualifications

• High School diploma or equivalent; Associates degree preferred but not required.
• Ability to work at a fast pace and stay current with inquiries and follow-up tasks.
• Knowledge of pricing and margins; negotiating skills.
• General understanding of glass systems.
• Efficient use of company web site and business software to retrieve information.
• Organized with strong prioritization and customer service skills.
• Ability to think critically and resolve issues independently.

Responsibilities

• Provide accurate quotations to customers for their Product Group.
• Meet or exceed SLA for quote turnaround for their Product Group.
• Read bid requests to ensure quotes are technically compatible and competitive.
• Maintain broad knowledge of Product Group products to offer to customers.
• Document customer interactions in ERP consistently.
• Create urgency to release quotes to order to meet project critical paths.
• Collaborate with internal teams on customer needs and satisfaction.

Skills

Pricing & margins

Glass systems knowledge

CRM/ERP navigation

Customer service

Organizational skills

Critical thinking

Education

High school diploma or equivalent

Associate's degree preferred

Tools

ERP software

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere.

Start your journey with OBE and help us build the future.

What You Will Get To Do

The Technical Estimator and Project Manager Specialist is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.

Job Responsibilities

• Responsible for providing accurate quotations to customers for their given Product Group
• Meet or exceed SLA for quote turn around for their given Product Group
• Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
• Maintain broad knowledge of Product Group products to offer customer
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Document customer interactions and transactions in ERP consistently.
• Demonstrate sincere desire to understand and anticipate the needs of customers
• Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
• Participate in educational opportunities to enhance knowledge of Product Group
• Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
• Effectively provide customer feedback to Team Leader
• Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction

What We Are Looking For

• High School diploma or equivalent, Associates Degree preferred but not required
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Knowledge of general pricing and margins applied and negotiating skills
• General understanding of glass systems
• Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
• Must be organized and have the ability to prioritize effectively
• Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

What OBEOffers You

• Benefits that benefit you – industry competitivebenefitsat the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others’ pay.