Technical Estimator and Project Manager III (Spec, Entrance Hardware)

oldcastlebuildingenvelope; Los Angeles (CA); Sur place; USD 45 000 - 66 000; Plein temps

Avantages offerts par ce poste

Industry-competitive benefits

Paid time off & floating holidays

Pay-for-performance bonuses

Résumé du poste

Oldcastle BuildingEnvelope in Los Angeles is seeking a Specialist III to drive sales support and customer satisfaction. You will serve as the primary contact for a select group of customers, manage quotes, orders, and inquiries, and liaise with internal teams to fulfill needs.

The role emphasizes technical product knowledge, fast-paced service, and achieving a closing ratio above 30% on quotes, with growth opportunities in a collaborative, pay-for-performance culture.

Qualifications

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow‑up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and applicable CRL tools.

Responsabilités

• Customer experience: deliver world-class service and manage quotes, orders, and inquiry response times.
• Provide accurate quotations and meet SLA for quote turnaround.
• Document customer interactions in ERP and maintain effective communication.
• Cross-functional communication to support sales targets and KPIs.
• Act as SME in product group and stay updated on new product launches.

Connaissances

Customer focus

Order management

Pricing & negotiation

Product knowledge

Communication

ERP software

Formation

High School diploma or equivalent

Associate degree preferred

Outils

ERP systems

Description du poste

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here .

Start your journey with OBE and help us build the future.

What You'll Get to Do

The Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL's internal departments, ensuring customer needs are met.

Job Responsibilities

• Customer experience
• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments
• Technical competency
• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.
• Cross functional interaction
• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

What We are Looking For

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow‑up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL's website and business software.
• Excellent customer service skills, critical thinking, and independent problem‑solving abilities.

Position Pay Range

$32.69 - $47.60 USD

What OBE Offers You

• Benefits that benefit you - industry competitive benefits at the lowest cost to the employee
• Work-life balance - PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
• Training - We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.