Technical Enablement Manager

Doppel; United States; Remote; USD 140,000 - 150,000; Full time

Job summary

Doppel Inc. is seeking a Technical Enablement Manager to own technical readiness for our customer-facing teams and scale hands-on learning through labs, workshops, and real-time coaching.

You’ll partner with Product, Engineering, and Customer Success to deliver practical training, certifications, and readiness programs that support major launches like Email Security, while using AI tools to drive impact across a fast-moving, remote-first organization.

Qualifications

• 7+ years in technical enablement or related field.
• Strong SaaS/cybersecurity/AI/trust & safety background preferred.
• Experience creating hands-on labs, certifications, assessments, and onboarding programs.
• Ability to simplify complex concepts and teach them in a clear, practical way.
• Experience partnering with Product, Engineering, Solutions Engineering, Customer Success, or subject matter experts.
• Experience using data to identify gaps and demonstrate impact.
• Comfort using AI tools to scale learning.

Responsibilities

• Own technical enablement for SE, CS, and technical audiences across the organization, defining what technical readiness looks like for each role and building the programs that get teams there.
• Design, build, and deliver technical learning paths, hands-on labs, certifications, assessments, and supporting enablement materials.
• Deliver technical onboarding that helps new hires build product proficiency and ramp quickly, with clear milestones, practice, and validation along the way.
• Run live workshops, office hours, deep-dive sessions, and hands-on training that deepen product and technical expertise across teams.
• Own technical release readiness for new products, features, and product changes, including readiness programs for major launches such as Email Security.
• Identify readiness gaps across SE and CS teams and build programs, coaching, and reinforcement that measurably improve proficiency over time.
• Partner closely with Product Managers, Engineering, subject matter experts, and cross-functional stakeholders to capture knowledge and keep technical training content accurate and current.
• Translate complex technical concepts into clear, practical learning experiences for different audiences and skill levels.
• Leverage AI tools, simulations, and role-play scenarios to scale practice, coaching, and readiness validation.
• Use feedback, assessments, certifications, and participation data to measure impact and continuously improve technical enablement programs.

Skills

Technical enablement

Solutions engineering

Technical training

Sales engineering enablement

SaaS

Job description

About Doppel

Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.

Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.

The Role

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.

We are looking for a Technical Enablement Manager to own technical readiness across our customer-facing teams. In this role, you will build and run the programs that give Solutions Engineers, Customer Success, and the broader go-to-market organization the deep product knowledge, technical skills, and confidence they need to deliver value to customers, and to stay ready as Doppel’s products evolve.

This is a hands-on role. You won’t just design programs, you’ll deliver them: running labs, leading workshops, hosting office hours, coaching in real time, and building the certifications and hands-on exercises that turn knowledge into demonstrated field readiness.

What You Will Do

• Own technical enablement for SE, CS, and technical audiences across the organization, defining what technical readiness looks like for each role and building the programs that get teams there.


• Design, build, and deliver technical learning paths, hands-on labs, certifications, assessments, and supporting enablement materials.


• Deliver technical onboarding that helps new hires build product proficiency and ramp quickly, with clear milestones, practice, and validation along the way.


• Run live workshops, office hours, deep-dive sessions, and hands-on training that deepen product and technical expertise across teams.


• Own technical release readiness for new products, features, and product changes, including readiness programs for major launches such as Email Security.


• Identify readiness gaps across SE and CS teams and build programs, coaching, and reinforcement that measurably improve proficiency over time.


• Partner closely with Product Managers, Engineering, subject matter experts, and cross-functional stakeholders to capture knowledge and keep technical training content accurate and current.


• Translate complex technical concepts into clear, practical learning experiences for different audiences and skill levels.


• Leverage AI tools, simulations, and role-play scenarios to scale practice, coaching, and readiness validation.


• Use feedback, assessments, certifications, and participation data to measure impact and continuously improve technical enablement programs.

What We Are Looking For

• 7+ years of experience in technical enablement, solutions engineering, technical training, sales engineering enablement, or a related field.


• Strong technical aptitude with the ability to go deep on complex products, and hands-on experience with SaaS, cybersecurity, AI, trust and safety, or enterprise software strongly preferred.


• Demonstrated success creating technical learning content such as hands-on labs, certifications, assessments, workshops, and onboarding programs, and delivering it live with energy and credibility.


• Strong ability to simplify complex technical concepts and teach them in a clear, practical, and engaging way.


• Experience partnering with Product, Engineering, Solutions Engineering, Customer Success, or subject matter experts.


• Experience using data (assessments, certifications, engagement, field performance) to identify gaps and demonstrate impact.


• Comfort leveraging AI tools to build, scale, and deliver learning experiences.


• Excellent communication, facilitation, and cross-functional collaboration skills.


• Comfort working in a fast-moving, high-growth environment where priorities and products evolve quickly.


• A thoughtful, curious, and resourceful approach to problem solving.

Why Join Doppel

• Comp range - $140,000 - $150,000


• Meaningful equity so you share in Doppel’s success


• Remote first culture with flexibility built in


• Flexible PTO, comprehensive health benefits, parental leave, and more


• A high growth environment where your work has immediate impact and visibility

Salary Range

$140,000 — $150,000 USD