Technical Director – Salesforce Implementations

Dot Compliance Ltd; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

A technology firm in the United States seeks a Technical Director to lead Salesforce implementation teams. This senior role requires over 8 years of technical leadership experience in SaaS environments, proficiency in Salesforce configuration, and strong skills in managing technical teams. Responsibilities include overseeing project quality, strategic oversight, and fostering team development within compliance frameworks.

Qualifications

• 8+ years of experience in technical leadership roles, ideally in SaaS or Salesforce-based implementations.
• Proven experience managing technical teams in customer-facing environments.
• Deep understanding of Salesforce configuration and development.

Responsibilities

• Provide technical leadership and strategic oversight for eQMS platform implementation.
• Manage and mentor Salesforce Implementation Specialists and Developers.
• Ensure technical alignment across projects and enforce best practices.

Skills

Technical leadership

Salesforce configuration

Project management

System integration

Software validation

Communication in Hebrew

Interpersonal skills

Education

Bachelor’s degree in computer science or related field

Tools

Salesforce

REST/SOAP APIs

Job description

## Technical Director – Salesforce ImplementationsIL | Full-time | Management#### Who we’re looking forDot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.We are seeking a dynamic and experienced Technical Director to lead and mentor our International technical implementation teams. This senior role is responsible for overseeing all technical aspects of customer projects, ensuring high-quality solution delivery, team development, and alignment with Dot Compliance’s delivery standards and platform capabilities.You will work closely with Professional Services leadership, Product, R&D, Dev Ops, Customer Success, and clients to ensure our implementations meet regulatory, quality, and business needs.**Key Responsibilities:*** Provide technical leadership and strategic oversight for the implementation of Dot Compliance’s eQMS platform on Salesforce.* Manage and mentor a team of Salesforce Implementation Specialists, Developers and Project Managers across multiple geographies.* Ensure technical alignment across projects, including configuration, customization, validation, and integration tasks.* Establish and enforce technical best practices, methodologies, and documentation standards across customer projects.* Develop and implement mechanisms to leverage AI tools for configuration, coding and testing processes* Design and implement frameworks to effectively leverage AI tools for the development and delivery of configuration-related outputs* Act as an escalation point for complex implementation or integration issues.* Collaborate with Product and R&D teams to provide feedback from the field and influence platform roadmap decisions.* Support resource planning, team capacity forecasting, and hiring initiatives.* Review project architecture and technical deliverables to ensure quality and compliance with life science regulations (e.g., 21 CFR Part 11, Annex 11, GAMP5).* Lead initiatives to improve implementation tools, templates, and reusable components.* Foster a culture of accountability, collaboration, innovation, and customer success.* Lead the product deployment team* 8+ years of experience in technical leadership roles, ideally in SaaS or Salesforce-based enterprise software implementations.* Proven experience managing technical teams responsible for configuration, customization, and deployment on the Salesforce platform in a customer-facing project environment.* Deep understanding of Salesforce configuration (Flows, Process Builder, Validation Rules) and development (Apex, LWC, Visualforce).* Demonstrated experience with system integration projects (REST/SOAP APIs, middleware tools, or third-party applications).* Experience working in or with regulated industries, ideally life sciences (Pharma, Biotech, Medical Devices).* Strong understanding of software validation and system testing* Strong written and verbal communication skills in Hebrew and English.* Exceptional interpersonal, communication, and leadership skills.* Ability to manage multiple concurrent projects and prioritize in a fast-paced, dynamic environment.* Bachelor’s degree in computer science, Information Systems, Engineering, or a related field.**Bonus Qualifications:*** Salesforce certifications (e.g., Administrator, Platform App Builder, Platform Developer I/II).* Experience working in a global or matrixed environment.* Fluency in an additional language is a plus.* Experience in the Life Sciences industry (pharmaceutical, biotechnology, or medical device).