Technical Delivery Manager (Top Secret Clearance)

Appian Corporation; McLean (VA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition reimbursement

Training and development programs

Job summary

A tech solutions provider is looking for a Technical Delivery Manager in McLean, VA, who will oversee project management and customer engagements. The role entails driving growth and delivering innovative solutions built on the Appian platform. Candidates should have over 5 years of agile delivery experience along with a proven background in supporting complex programs and maintaining strategic relationships. A Top Secret Clearance is required, along with a B.S./B.A. in a relevant field. Offering competitive benefits and opportunities for growth.

Qualifications

• 5+ years of experience in an agile delivery environment.
• Proven background with an Active Government Top Secret Clearance.
• Experience leading agile delivery teams.

Responsibilities

• Manage and deliver innovative solutions for customers.
• Drive customer growth through technology expertise and relationships.
• Oversee agile delivery for Appian led engagements.

Skills

Financial management tools

Agile delivery

Stakeholder management

Communication skills

Industry experience in Financial Services or Pharmaceuticals

Education

B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics

Job description

Technical Delivery Manager (Top Secret Clearance)

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Overview

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

Location and culture

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Experience managing a book of business using financial management tools and metrics
• Experiencing leading agile delivery teams and managing enterprise scale technology programs, including collaborating with architects and product designers to design and deliver compelling solutions for customers
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (preferred)
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)
• Proven background in support of Intel and/or 4th Estate, with an Active Government Top Secret Clearance
• 5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

EEO/Disclosures

Appian is an equal opportunity employer and provides accommodations as required by law. All qualified applicants will receive consideration for employment without regard to any protected characteristic. This posting may include government-required self-identification sections; participation is voluntary and will not affect hiring decisions. For more information, please contact our Talent Acquisition team.