Technical Delivery Manager

SPHERE co; Town of Newark (WI); Sur place; USD 130 000 - 170 000; Plein temps

Résumé du poste

SPHERE co is seeking a Technical Delivery Manager to lead implementations and upgrades of SPHEREboard, guiding a delivery pod of technical engineers, Support, and engineering staff. You will be the client's primary contact from kickoff to go-live, driving faster, more reliable deployments.

In this hands-on leadership role, you will work directly in client environments, scale the delivery model, and ensure smooth transitions to ongoing support.

Qualifications

• 8+ years in identity security or infrastructure, with 5+ years delivering identity programs (PAM, IGA, or AD).
• Experience in a services or customer delivery role at an enterprise software company.
• Proven player-coach who leads engineers/PMs while remaining hands-on.
• Fluent across the identity stack: AD, LDAP, Entra; Windows & UNIX/Linux; databases; AWS/Azure; Privileged access.
• Understand privileged access, permissions, and ownership across systems.
• Able to translate technical issues into business risk for executives and teams.

Responsabilités

• Lead a delivery pod of engineers, Support, and engineering resources; set goals and review progress.
• Plan, forecast, and balance capacity across engagements to protect client commitments.
• Scale delivery with playbooks, scripts, and configurations for predictable timelines.
• Define completion criteria and transition to ongoing support with documentation and sign-off.
• Track delivery metrics like time-to-prod and upgrade cycle time.
• Share insights with Engineering and Product to improve SPHEREboard and delivery.
• Manage subcontracted resources, budgets, and change control.

Connaissances

Delivery leadership

Client engagements

Documentation & playbooks

PowerShell

SQL

SOWs

Outils

Active Directory

LDAP

Entra

AWS

Azure

CyberArk

SailPoint

ServiceNow CMDB

Description du poste

The Opportunity

SPHERE is seeking a Technical Delivery Manager to lead implementations and upgrades of SPHEREboard, our identity intelligence platform. You will lead a delivery pod made up of the technical engineers who implement and upgrade SPHEREboard for our clients, along with dedicated Support and engineering resources.

This is a hands-on technical leadership role. You will work directly in client environments alongside pod team members, partner subcontractors, and client-assigned resources, and serve as the client’s primary point of contact from kickoff through go-live.

A core part of the mission is to scale our delivery model as our client base grows, making every implementation and upgrade faster and more consistent.

No prior SPHEREboard experience is expected. You will bring deep identity and infrastructure knowledge, and within your first 90 days become hands-on proficient in SPHEREboard and how it behaves across client environments.

Essential Functions

Technical Delivery

• Plan and run implementations, version upgrades, and environment migrations (Dev to Prod, on-prem to SaaS).
• Guide clients through infrastructure readiness (systems permissions, network access, database sizing, etc.) so deployments start smoothly.
• Work hands-on in client engagements: configure, tune, and troubleshoot SPHEREboard integrations and scans alongside pod team members.
• Partner with clients to validate identity data across directory, HR, and CMDB sources so they have full confidence in their results.
• Run small-scale pilot remediations to configure and prove out SPHEREboard’s remediation capabilities.
• Serve as the technical liaison to Engineering and Product on client needs and priorities.

Team & Delivery Model

• Lead, coach, and develop the delivery pod, including its technical delivery engineers and dedicated Support and engineering resources: set clear goals, hold the team accountable to commitments, and build individual development plans.
• Plan and forecast capacity across concurrent engagements, balancing priorities to protect client commitments.
• Scale our implementation and upgrade model through standard playbooks, readiness checklists, reusable scripts and configurations, and predictable timelines.
• Define completion criteria with Support and lead a seamless transition to ongoing support, including documentation and client sign-off.
• Track and continuously improve delivery metrics such as time to production and upgrade cycle time.
• Share field insights with Engineering and Product to continuously improve the product and the delivery experience.
• Manage subcontracted and partner delivery resources, including hours and budget against SOWs, technical quality review, and change control.

Client Enablement & Partnership

• Enable clients as you implement: teach client teams how SPHEREboard works and transfer the knowledge they need to operate it independently after go-live.
• During upgrades, showcase new features and capabilities and help clients put them to use.
• Build trusted client relationships during engagements, communicating clearly with technical and executive stakeholders.
• Identify risks early, articulate their business impact, and recommend options to clients and leadership.
• Partner with Sales, Product, and Support to align priorities and resolve obstacles.
• Review SOWs and levels of effort, track scope and change orders, and partner with Sales on expansion opportunities.
• Report progress and delivery metrics to leadership on a regular cadence.

Requirements

Required Qualifications

• 8+ years in identity security or infrastructure, including 5+ years delivering identity programs (PAM, IGA, or Active Directory).
• Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company’s own product.
• Proven player-coach who has led engineers and/or PMs while staying hands-on in client environments.
• Working fluency across the identity estate: Active Directory, LDAP, and Entra; Windows and UNIX/Linux; databases; file systems; AWS and Azure; CyberArk; SailPoint; and ServiceNow CMDB. Hands-on depth in at least two, ideally Active Directory plus PAM or IGA.
• Understands privileged access, effective permissions, and account ownership across these systems.
• Comfortable navigating PowerShell scripts and SQL queries: able to understand what a script is meant to do, follow along as it is built, and validate that it worked as intended.
• Track record of standardizing delivery: building playbooks, templates, or tooling that made implementations faster and more predictable.
• Working knowledge of services commercials: SOWs, time and materials vs. fixed fee, and change orders.
• Able to translate technical issues into business risk for client executives and to teach client technical teams, in writing and in the room.
• Experience navigating complex enterprise stakeholder structures and building consensus across teams.
• Based in the U.S. (Eastern or Central time zone) and able to travel to client sites as needed.

Preferred Qualifications

• Former identity engineer or architect who has moved into delivery management.
• Spanish speaking.
• Experience in regulated industries such as financial services, utilities, or healthcare.
• Experience delivering third-party, commercially available software solutions in both SaaS and self-hosted deployments.

Why Join Us

• Join a growing identity security company, expanding globally, that was purpose-built to help organizations get a handle on their most pressing identity risks.
• Work alongside talented colleagues, customers, and industry partners in a collaborative and rewarding culture.
• Competitive compensation and benefits with real opportunities for professional growth.

About SPHERE

SPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization’s accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever. Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day. To find out more about SPHERE and our solutions, please visit www.sphereco.com. SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.