Technical Customer Support Specialist

Communications & Power Industries, Inc.; Hudson (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

CPI Radant is seeking a Customer & Technical Support Specialist to act as a key customer-facing representative, assisting with radome installations, coordinating with subcontractors, and supporting spare parts and accessories. The role requires strong communication, organization, and problem-solving skills, with travel to customer sites as needed.

You will collaborate with Sales, Engineering, and Operations to understand and resolve customer needs, prepare quotes, and ensure timely, professional

Qualifications

• Experience in aerospace, defense, aviation, manufacturing, field service, or related industries.
• Experience working directly with customers or external stakeholders.
• Strong written and verbal communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities across organizations.
• U.S. citizenship with ability to obtain security clearance.

Responsibilities

• Serve as a primary point of contact for customers regarding product, installation, service, spare parts, and accessory-related questions.
• Respond to customer inquiries and coordinate with internal teams to ensure timely resolution of issues.
• Represent the company professionally during radome installations, inspections, and other onsite activities.
• Provide onsite oversight of subcontractors performing radome installation and ensure work is progressing in accordance with established requirements and schedules.
• Serve as the company's liaison between the customer and internal organizations when questions, concerns, or issues arise.
• Support Sales and Business Development by preparing quotes for radomes, spare parts, replacement components, and accessories.

Skills

Customer service

Communication

Problem solving

Coordination

Travel readiness

Job description

Description

DESCRIPTION

The Customer & Technical Support Specialist serves as a key customer-facing representative for the company, supporting customers throughout the installation and use of our radome products. This position is responsible for responding to customer questions and concerns, representing the company during radome installations, providing liaison between the customer and the installation subcontractor, and supporting customers with spare parts and accessory requirements.

The Customer & Technical Support Specialist works closely with customers, Sales and Business Development, Program Management, Engineering, Quality, and Operations to ensure customer needs are understood, communicated, and resolved in a timely manner. The position requires strong communication, organization, customer service, and problem-solving skills, as well as the ability to effectively coordinate activities across multiple organizations.

COMPANY OVERVIEW

Who We Are: CPI Radant is the radome-and-composite‐structures division of Communications & Power Industries LLC (CPI). They are formally known asCPI Radant Technologies Division, and they serve the aerospace, defense, naval, and commercial industries by designing, manufacturing, testing and supporting advanced composite radomes, reflectors and structural composite products.

What We Do:Radomes are special “domes” made of composite materials that protect antennas and radar systems from the environment while allowing electromagnetic signals to pass. CPI Radant produces these for critical applications, meaning:

• They enable secure communications and radar/electronic-warfare capabilities for military and commercial aerospace platforms.
• Their manufacturing includes large apertures and high‐frequency performance.
• Their advances in composite manufacturing and large structures feed into modern aircraft, satellites, naval vessels, etc.

JOB RESPONSIBILITIES

• Serve as a primary point of contact for customers regarding product, installation, service, spare parts, and accessory-related questions.
• Respond to customer inquiries and coordinate with internal teams to ensure timely resolution of issues.
• Represent the company professionally during radome installations, inspections, and other onsite activities.
• Provide onsite oversight of subcontractors performing radome installation and ensure work is progressing in accordance with established requirements and schedules.
• Serve as the company's liaison between the customer and internal organizations when questions, concerns, or issues arise.
• Support Sales and Business Development by preparing and providing quotes for radomes, spare parts, replacement components, and accessories.
• Coordinate with internal teams to obtain pricing, availability, lead times, and other information needed to support spare parts and accessory quotations.
• Work with Program Management to communicate customer concerns, installation status, schedule issues, and potential risks.
• Coordinate with Engineering when customer questions or field issues require additional technical support or evaluation.
• Help ensure customer issues are properly documented, assigned, communicated, and brought to closure.
• Participate in customer meetings, installation planning meetings, project reviews, and other customer-facing activities.
• Provide feedback to internal teams regarding customer experiences, installation challenges, product performance, and opportunities for improvement.
• Prepare installation updates, customer communications, field reports, and other documentation as required.
• Monitor subcontractor activities and communicate installation progress, concerns, and discrepancies to the appropriate company personnel.
• Assist with coordinating schedules and logistics associated with customer installations and onsite activities.
• Travel to customer and installation locations as required.
• Salary: $60000 to $85000 per year.

REQUIREMENTS

• Experience in aerospace, defense, aviation, manufacturing, construction, field service, or a related industry.
• Experience working directly with customers or external stakeholders.
• Strong written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Ability to effectively manage multiple priorities and coordinate activities across different organizations.
• Ability to work independently and represent the company professionally in a customer-facing environment.
• Experience preparing quotes, estimates, or customer proposals is preferred.
• Experience coordinating or overseeing contractors or subcontractors is preferred.
• Ability to travel to customer and installation locations as required.
• Must be a US citizen with ability to obtain a US government security clearance

PREFERRED JOB REQUIREMENTS

• Experience with aerospace or defense customers.
• Experience with aircraft, radomes, composite products, or aircraft installation activities.
• Experience supporting spare parts, aftermarket products, or customer service activities.
• Experience working with subcontractors or field service organizations.
• Experience working with Program Management, Engineering, Operations, or customer service teams.
• Previous experience in a customer support, field service, program coordination, aftermarket support, or similar role.

KEY COMPETENCIES

• Customer Service – Builds positive relationships and provides responsive, professional support to customers.
• Communication – Clearly communicates customer needs and issues across internal and external organizations.
• Coordination – Effectively coordinates people, activities, and information to keep work moving forward.
• Problem Solving – Identifies issues, determines appropriate next steps, and ensures they receive the necessary attention.
• Accountability – Takes ownership of customer issues and follows them through to resolution.
• Professionalism – Represents the company positively with customers, subcontractors, and business partners.
• Teamwork – Works effectively across Program Management, Engineering, Quality, Operations, and commercial organizations.
• Adaptability – Comfortable working in both office and field environments and responding to changing customer and project needs.

Success in this position means being a trusted and responsive representative of the company to the customer. The Customer & Technical Support Specialist ensures customers receive timely responses, installation activities are well coordinated, subcontractors are properly supported and monitored, spare parts and accessory requirements are addressed efficiently, and customer concerns are effectively communicated and resolved across the organization.

Travel:Up to 25%; travel may be to austere environments

This position requires potential access to technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR).The successful candidate must be a "U.S. Person as defined under ITAR and EAR. In order to be a U.S. Person for ITAR and EAR purposes, you must (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) a protected individual as defined by 8 U.S.C. 1324b(a)(3).

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

WHAT WE OFFER:

Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!

WHO WE ARE:

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.

#LI-MH1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.