Technical Customer Success Expert

HP Inc.; Spring (TX); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Life insurance

Parental leave

Paid holidays

Flexible vacation and sick leave

Job summary

HP, Inc. is seeking a US-based post-sales Technical Customer Success Specialist to help clients implement HP software with emphasis on DEX and endpoint security. You will work on Windows endpoints, Azure, and Intune, ensuring proper integration and value realization for customers.

The role requires 8+ years in enterprise IT, strong customer-facing skills, and frequent collaboration with product and engineering teams. Travel up to 25% is expected.

Qualifications

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
• 8+ years developing, implementing, managing, and sustaining Enterprise IT systems.
• Experience with Windows endpoint OS and endpoint management tools.
• Service delivery involving endpoint solutions and customer success.
• Proven ability to build relationships across organizational levels.
• Experience with deployment tools (SCCM, Intune, PowerShell).

Responsibilities

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customers in implementing and integrating HP software solutions.
• Ensure HP products integrate with customer tool sets.
• Advocate customer requests and issues internally to drive solutions.
• Establish regular cadence to maximize value of HP software investments.
• Deliver product training to partners, customers, and stakeholders.
• Provide technical management and escalation within accounts.
• Deliver technical documentation and maintain CRM records.

Skills

Endpoint management

Customer success

Stakeholder relations

SCCM/Intune

PowerShell

Education

Bachelor's degree in Computer/Systems Engineering

Tools

SCCM

Intune

PowerShell

Job description

Description -

HP’s Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.

KEY QUALITIES FOR SUCCESS

• Agile + Flexible . Can adapt and pivot effortlessly to new information and realities to get the job done.
• Lead Strategically + Execute Tactically . Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
• Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.

PRIMARY RESPONSIBILITIES:

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
• Work to ensure that HP products are properly integrated with existing customer tool sets.
• Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
• Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
• Drive customer satisfaction by delivering technical documentation and information to customers.
• Document customer activity within the CRM.

REQUIREMENTS:

Education

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.

8+ years of experience in:

• Developing, implementing, managing, and sustaining Enterprise IT systems.
• Windows endpoint operating systems and endpoint management.
• Service delivery involving endpoint solutions.
• Endpoint solution architecture and management.
• Customer-facing roles supporting software-based services and customer success.
• Building and maintaining relationships across multiple organizational levels.
• Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
• Deploying, troubleshooting, and updating endpoint software.Managing stakeholder relationships within customer environments.

Additional Requirement

• Ability to travel up to 25% to support customer activities.

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) "