Technical Customer Service Representative I
Schlumberger Limited
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Benefits offered by this job
Job summary
ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. We seek a Technical Customer Service Representative I in Houston, TX to identify technical solutions, prepare quotes, and support sales and engineering teams.
You will train clients and employees, manage quotes, and contribute to continuous improvement initiatives while ensuring safe and compliant operations.
Qualifications
- Bachelor’s degree in Mechanical, Industrial or Chemical Engineering; or equivalent technical sales and customer service experience (4 years CSR/TSR)
- 2 years of technical sales experience with similar control valve products
- Proficient experience in sales and ERP system software
- Proficient in MS Windows, Word, Excel, and PowerPoint
- 1 year experience in control valve sizing program
- Strong technical solution and development skills
- Able to apply ideas in technical field to practical business problems
- Strong oral and written communications skills
- Able to communicate technical concepts and designs clearly
- Experience in negotiations and establishing commitments with customers
- Knowledge of export control regulations
- 2 years of experience in project management and customer presentations
- Excellent interpersonal skills
- Adaptable to change and new information
- Show respect, understanding, and concern for others
- Positive, proactive attitude and continuous improvement mindset
Responsibilities
- Identify and quote the appropriate technical solution to meet the customer requirements
- Enable growth by providing the Outside Sales team with quotations, technical answers/solutions, and order management support
- Liaison with sales, engineering, manufacturing, and external representatives to optimize business
- Support all customer service functions and assist as needed
- Generate new business and ensure growth of existing accounts
- Provide technical training to clients and employees
- Communicate customer feedback for experience information and future product development
- Manage internal and external resources to ensure quotes are accurate and on time
- Participate in Lean events with CI initiatives
- Report unsafe acts or conditions to supervision immediately
Skills
Education
Tools
Job description
Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration.
We are looking for a Technical Customer Service Representative I located in Houston, TX. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.
What\'s In It For You:
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
The chance to Improve Lives in our community with regular outreach and volunteerism opportunities
The chance to join a learning and problem-solving culture
Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!
What You Will Do:
Identify and quote the appropriate technical solution to meet the customer requirements
Enable growth by providing the Outside Sales team with quotations, technical answers/solutions, and order management support
Liaison with sales, engineering, manufacturing, and external representatives to optimize business.
Support all customer service functions and assist as needed
Generate new business and ensure growth of existing accounts
Provide technical training to clients and employees
Communicate customer feedback for customer experience information and future product development
Manage internal and external resources to ensure sales quotes are accurate and on time
Participate in Lean events with active involvement in CI initiatives
Report unsafe acts or conditions to supervision immediately as noticed
Candidate must reside in: Houston TX, or surrounding areas
New hire orientation is provided
On the job training on processes, procedures, and product assembly
Immigration sponsorship is not provided for this position
PPE requirements include safety glasses and steel toes
Minimum Qualifications:
Bachelor’s degree in Mechanical, Industrial or Chemical Engineering; or equivalent technical sales and customer service experience (4 years of CSR or TSR experience)
2 years of technical sales experience with similar control valve products
Proficient experience in sales and ERP system software
Proficient in MS Windows, Word, Excel, and PowerPoint
1 year experience in control valve sizing program
Strong technical solution and development skills
Must be able to apply ideas in the technical field to practical business problems
Strong oral and written communications skills
Must be able to communicate technical concepts and designs clearly
Experience in negotiations and the ability to establish mutually beneficial commitments and expectations with customers
Knowledge and the ability to adhere to export control regulations
2 years of experience in project management and customer presentations
Excellent interpersonal skills
Is open to change and new information
Show respect, understanding, and concern for others
Demonstrate a personable, positive, and enthusiastic attitude
Must have a professional and positive attitude as well as a passion for continuous improvement
Physical Demands:
Minimal climbing stairs, lifting up to 10lbs., reaching, twisting, stretching, pushing, pulling, standing and walking.
Constant collating/filing, using a keyboard and mouse, viewing computer monitors, dialing, sitting, standing, seeing, hearing, writing and speaking.
Preferred Qualifications:
Advanced in MS Windows, Word, Excel, and PowerPoint
Experience in quoting software and tools
Advanced experience in control valve sizing program
About Us:
ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century.
We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.
For more news and information, visit SLB.com
Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.
Our Commitment to Diversity and Inclusion
We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
Global adventure, broad exposure, and limitless learning await you. You\'ll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.
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