Technical Customer Advcate (Utility Funded Program Outreach)

Cascade Energy; Chicago (IL); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with 3% employer contribution

ESOP

Paid parental leave

Flexible holiday policy

Job summary

Cascade Energy in the greater Chicagoland area seeks a Utility Funded Program Outreach/Technical Customer Advocate (TCA) to deliver utility-funded program offerings to commercial and industrial customers. You will coordinate the client’s custom offering, represent programs to end users, and facilitate energy-saving project development and implementation.

This exempt, full-time role requires building lasting relationships with end users, vendors, and program staff, managing multiple projects in a

Qualifications

• BA/BS degree or equivalent combination of education and related experience.
• Project management experience, preferably in energy efficiency or related industry.
• Understanding of, or experience in commercial facilities, manufacturing, and/or water/wastewater industries.

Responsibilities

• Oversee projects through implementation and M&V, including tracking and baseline data analysis, to deliver on time and to custom quality guidelines.
• Manage multiple projects in a fast-paced consulting environment, shifting easily between big picture and details.
• Identify and develop energy efficiency projects to fill custom pipelines and meet savings goals.
• Build long-term relationships with end users, energy efficiency service providers, and other stakeholders.
• Serve as the single point of contact between our client, end users, vendors, and program staff.
• Conduct site visits and scoping-level analysis of energy project opportunities.
• Travel anticipated for this role at about 20%-30% of the time, primarily day trips.

Skills

Communication

Time management

Education

BA/BS degree in Engineering, Business Administration, Marketing, Communications or related field

Job description

About This Opportunity

We are seeking a Utility Funded Program Outreach/Technical Customer Advocate (TCA) who is responsible for delivery of utility-funded program offerings to commercial and industrial customers. The TCA acts as the single point of contact for coordinating our client’s custom offering and resources, represents the programs to commercial and industrial end users, and facilitates the development and implementation of energy saving projects. The TCA is a facilitator between the customer, contractor or vendor, Energy Efficiency Service Provider (EESP), and our client with a focus on integrating the client's programs and resources with the customer’s existing goals.

Future-Focused AI-Ready Culture

At Cascade Energy, we’re actively shaping how AI gets deployed in the real world, in our tools, our client engagements, and our daily work. Our approach has always been relationship-driven and expertise-led, and AI is how we multiply the impact of both.
Successful Cascadians are curious and resilient. They embrace change, seek smarter ways to create impact, and take ownership of their own growth. We embed AI into our work in ways that are responsible and human-centered, and we actively develop our people to deploy it creatively and confidently.
We believe the future belongs to organizations that pair emerging technology and genuine human expertise. That future is being built here. . . .come be a part of it!

What You Will Be Doing

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
• Oversee projects through implementation and M&V, including tracking and baseline data analysis, to deliver on time and to custom quality guidelines
• Manage multiple projects in a fast-paced consulting environment, shifting easily between big picture and details
• Identify and develop energy efficiency projects to fill custom pipelines and meet savings goals
• Build long-term relationships with end users, energy efficiency service providers, and other stakeholders
• Serve as the single point of contact between our client, end users, vendors, and program staff
• Conduct site visits and scoping-level analysis of energy project opportunities

This is a full-time, exempt position located in the greater Chicagoland area. Travel is anticipated for this role at about 20%-30% of the tie, primarily day trips.

Qualifications

Applicants for this role are required to have:

• BA/BS degree in Engineering, Business Administration, Marketing, Communications or related field, or equivalent combination of education and related experience
• Project management experience, preferably in energy efficiency or related industry
• Understanding of, or experience in commercial facilities, manufacturing, and/or water/wastewater industries

A successful candidate should also demonstrate these preferred characteristics and/or skills:

• Forward thinking combined with a can-do attitude
• Effective communication skills with people of all levels of an organization
• Solid understanding of general industrial technologies

For candidates whose experience may not align perfectly with all these preferred skills but also see themselves adding value in this role, we encourage you to still apply. Cascade is dedicated to building an inclusive and authentic workplace and places strong importance on learning and development. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Compensation & Benefits

The salary range for this full-time, exempt position in greater Chicagoland area is $77,400 - $108,900. At Cascade, transparency and fairness are core to how we work. We post the full salary range for every role because we value clarity and equity. We aim to ensure consistency and integrity in every decision.
Our total rewards include competitive pay and a comprehensive benefits package designed to support your wellbeing and financial security. We provide health, dental, and vision coverage, along with flexible spending and health savings account options that include employer contributions. Additional benefits include life insurance, short- and long-term disability coverage, paid parental leave, and a 401(k)-retirement plan with a guaranteed 3% employer contribution. Cascade is proud to offer an Employee Stock Ownership Plan (ESOP), annual cash performance bonuses, paid vacation and sick time, and an inclusive, flexible holiday policy. To further support wellbeing, we provide a $500 contribution that can be applied to an HSA, FSA, or Lifestyle Spending Account.