Technical Coordinator, Commercial Lines Underwriting Support

Frankenmuth Insurance Company; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Frankenmuth Insurance Company seeks an underwriting support specialist to enhance productivity and quality by developing and enforcing best practices, training staff, and guiding performance improvements. The role involves serving as a subject matter expert and coordinating quality control efforts across underwriting support functions.

The ideal candidate will have a Bachelor's degree with 4–6 years of related experience, along with relevant designations (AINS/AU) and the ability to work legally

Qualifications

• Bachelor's degree from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
• AINS and AU are preferred designations; ability to work legally in the United States; no visa sponsorship available.

Responsibilities

• Develops, promulgates and monitors performance to best practices in underwriting support.
• Develops and delivers job skills training and development programs to underwriting support staff.
• Identifies skill gaps relative to underwriting support best practices and provides performance improvement consulting and support.
• Monitors the performance of the underwriting support function and makes recommendations for continuous improvement.
• Acts as a subject matter expert, providing underwriting support expertise.
• Develops and executes internal quality control processes and procedures to ensure a consistent work product; coordinates quality reviews.
• Serves as Business Lead or resource on corporate projects representing the rating function.

Skills

Underwriting support

Policy development

Training delivery

Quality control

Process improvement

Stakeholder collaboration

Education

Bachelor's degree

AINS

AU

Job description

Summary: Under limited supervision and with significant independent judgment, responsible for assisting in the achievement of productivity, quality, efficiency, consistency, and business goals by developing, promulgating and monitoring performance to best practices, supporting staff skill development, and serving as an underwriting support subject matter expert.

Essential Duties And Responsibilities

• In cooperation with leadership, ensures commercial lines underwriting support best practices by:
• Researches, develops, and implements policies, procedures and processes to promote consistency
• Develops and delivers job skills training and development programs to commercial lines underwriting support staff
• Identifies skill gaps relative to underwriting support best practices and provides performance improvement consulting and support
• Monitors the performance of the underwriting support function and makes recommendations for continuous improvement
• Acts as a subject matter expert, providing underwriting support expertise
• Develops and executes effective underwriting support internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of underwriting support internal quality review processes
• Serves as Business Lead and/or resource on corporate projects representing the rating function
• Performs other duties as assigned
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor's degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.

Certificates, Designations And Licenses

AINS, AU preferred

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.