Technical Content Developer II

Quality Vision International; City of Rochester (NY); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401k plan

Tuition reimbursement

Annual discretionary bonuses

On-site wellness perks

Job summary

Quality Vision International in Rochester, NY, on-site, seeks an OGP Services Technical Content Developer II to create, maintain, and improve technical content for installation, calibration, maintenance, and service topics of QVI products.

You will monitor content effectiveness, support metrics, and collaborate across teams to meet delivery standards while mentoring peers and contributing to content development initiatives. This position offers competitive benefits and on-site work.

Qualifications

• 2-year degree in a technical discipline or related field preferred.
• 4+ years of experience in technical writing or instructional content development.
• Ability to write for a technical audience with clarity and precision using structured authoring tools and visual media.
• Familiarity with content development KPIs and metrics-based goals.
• Advanced knowledge of Microsoft Office, Adobe Acrobat, and photo/video editing tools; MadCap Flare and SharePoint preferred.
• Strong organizational and project management skills; ability to work independently and mentor peers.

Responsibilities

• Establish proficiency with documentation platforms and resolve issues; submit IT tickets as needed.
• Create accurate documentation work tickets and manage a 60-day content review backlog.
• Demonstrate technical knowledge by maintaining matrices for Install, Motion, Lighting, Optics, Electronics, and Accessories.
• Maintain digital Documentation Libraries with proper revision control.
• Create templates, style guides, and content standards for review meetings.
• Establish relationships to enable content collaboration and information sharing.
• Notify stakeholders when documents are approved and complete publishing requirements.
• Perform additional tasks as assigned by management.

Skills

Technical writing

Structured authoring

Project management

Independent work

Mentoring peers

Education

High School Diploma

2-year technical degree

Tools

MadCap Flare

SharePoint

Microsoft Office

Adobe Acrobat

Photo/Video editing tools

Job description

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

Location: Rochester, NY , On-Site

Schedule: Monday - Friday, 8:00am-5:00pm

Compensation: $31.00-$36.00 hourly, based on experience.

Position Overview

The OGP Services Technical Content Developer II is responsible for independently creating, maintaining, and improving technical content that supports the installation, calibration, maintenance, and all service-related topics of QVI-designed products. This role also plays a key part in monitoring documentation effectiveness and supporting the team’s success in meeting content development metrics and delivery standards.

Role and Responsibilities

• This role is inclusive of Technical Content Developer – Level I
• Establish high level of proficiency with company’s documentation and media creation software platforms to include training, troubleshooting issues to resolution, submitting IT support tickets, and reporting.
• Create accurate and timely documentation work tickets, ensuring a prioritized backlog of 60days is maintained for content review meetings.
• Demonstrate technical knowledge of company product lines by establishing and maintaining platform matrices for key components including Install, Motion, Lighting, Optics, Electronics, and Accessories.
• Maintain and organize digital Documentation Libraries to include proper revision control andreference material.
• Create Documentation/Video Templates, Style Guides, and other content standards to utilize during content review meetings to meet stakeholder’s requirements.
• Establish and maintain key relationships within the organization to ensure high levels of content collaboration and information accessibility/sharing are maintained.
• Notify both internal and external stakeholders when new documents have been approved for publication and complete all publishing requirements.
• Additional related tasks or duties assigned by management.

Requirements

Minimum Qualifications

• High School Diploma required.
• 2-year degree in a technical discipline or related field preferred.
• 4+ years of experience in technical writing, documentation, or instructional content development in a technical or engineering environment.
• Demonstrated ability to write for a technical audience with clarity and precision using structured authoring tools and visual media.
• Familiarity with content development KPIs and experience contributing to metric-based performance goals.
• Advanced knowledge of Microsoft Office, Adobe Acrobat, and photo/video editing tools. Familiarity with MadCap Flare and SharePoint preferred.
• Strong organizational and project management skills; experience supporting or leading content development projects.
• Self-motivated, detail-oriented, and capable of working independently while also mentoring and supporting peers.

Physical and/or Environmental Requirements

• Ability to sit, stand, and/or walk for extended periods of time (up to 8+ hour shift).
• Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)

What We Offer

Paid Time Off

10 paid holidays each year Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years

Health & Financial Benefits

Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees! Employer-paid Short-Term & Long-Term Disability Insurance Employer-paid Life Insurance

QVI 401k Retire Savings Plan:

Up to 5% gross wages

Tuition Reimbursement: up to $7,000 annually College Scholarship Programs for employee dependents

Annual discretionary bonuses (for non-commission roles)

$1,500 Employee Referral Bonus

Wellness & Extras

Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.