Technical Consulting Solution Architect

ntst; Overland Park (KS); On-site; USD 110,000 - 140,000; Full time

Job summary

Netsmart is seeking a Technical Consulting Solution Architect to lead design, implementation, and optimization of healthcare IT solutions within Netsmart's EHR and care record environments. You will translate complex requirements into scalable reporting, configuration, and technical solutions that drive strong client outcomes.

In collaboration with clinical, operational, and technical teams, you will review specifications, analyze workflows, and ensure solutions align with client needs and

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting working experience.
• At least 1 year of project management experience.
• At least 4 years of hands-on experience with SQL and relational databases.
• Experience writing and/or optimizing complex SQL queries for data extraction, reporting, troubleshooting, and analysis.
• Ability to communicate with technical, clinical, and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and delivering client-centric solutions.
• Ability to make sense of complex information to solve problems.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
• Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
• Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer
• Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.

Skills

SQL

Client relationships

Architecture concepts

Communication

Project management

Workflow analysis

Education

Bachelor's degree or equivalent

Tools

Relational databases

Job description

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

About the Company

At Netsmart, improving care delivery isn't just our aspiration, it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Technical Consulting Solution Architect

The Technical Consulting Solution Architect serves as the primary lead responsible for designing, implementing, and optimizing technical solutions across healthcare organizations. Partnering closely with clients, this role evaluates technical requirements, reviews specifications, analyzes workflows, and designs scalable solutions within Netsmart's EHR and care record environments. The Technical Solution Architect translates complex business, state, vendor, and system requirements into effective reporting, configuration, and technical solutions that drive successful client outcomes.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
• Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
• Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer
• Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.

Required Qualifications

• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 1 year of project management experience
• At least 4 years of hands-on experience working with SQL and relational databases.
• Demonstrated experience writing and/or optimizing complex SQL queries for data extraction, reporting, troubleshooting, and analysis.
• Ability to communicate effectively with technical, clinical, and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred Qualifications

• At least 2 years Netsmart EHR solution work experience
• Experience with state reporting, custom reporting, data transformation, or vendor reporting requirements.
• Experience supporting behavioral health, human services, or public sector healthcare environments.
• Experience with EHR implementation, system configuration, integrations, or reporting workflows.
• Experience leading client meetings, creating meeting documentation, and managing project timelines.

Equal Opportunity Statement

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals.

We celebrate diversity and are committed to creating an inclusive environment for all associates.

All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.

Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or