Technical Communicator, Senior

Blue Shield of California; California; Hybrid; USD 82,000 - 123,000; Full time

Job summary

Blue Shield of California is seeking a senior Technical Communications professional to design, develop, deliver, and evaluate technical documentation and knowledge management solutions that enable adoption of new capabilities for business and operational needs.

You will produce, maintain, and assess storage systems and policies used by operations, with collaboration across trainers, auditors, and SMEs in a hybrid workplace.

Qualifications

• Bachelor’s degree or HS diploma with 4+ years relevant experience
• At least 5 years of relevant experience
• Strong writing and editorial skills
• Excellent interpersonal and communication skills
• Extensive experience with Microsoft Word
• Familiarity with healthcare regulations and accreditation
• Proficient with FS Pro, SharePoint, ServiceNow, HTML, CSS and Excel

Responsibilities

• Enable development and deployment of technical/operational communications
• Create and update technical documentation/knowledge assets
• Use development methodologies to keep assets relevant and accessible
• Ensure accuracy by testing and validating content with SMEs and end users
• Collaborate across the organization to build trusted relationships
• Work with trainers and quality auditors to meet training and auditing needs
• Manage timelines and work plans; may lead projects

Education

Bachelor’s degree

High School Diploma/GED

Tools

FS Pro

SharePoint

ServiceNow

HTML

CSS

Microsoft Excel

Microsoft Word

Job description

Your Role

The Healthcare Quality and Affordability (HQA) Technical Communications team creates and maintains desk level procedures to support HQA staff members, training, auditing, and business initiatives. This technical communicator, senior role will report to the HQA Technical Communications manager. In this role you will design, develop, deliver, and evaluate technical documentation and knowledge management solutions that enable the adoption of new/changing and sustainable capabilities for business and/or operational needs. You will produce, maintain, and assess the storage systems and documentation, including policies and procedures used by operations.

Your Role

The Healthcare Quality and Affordability (HQA) Technical Communications team creates and maintains desk level procedures to support HQA staff members, training, auditing, and business initiatives. This technical communicator, senior role will report to the HQA Technical Communications manager. In this role you will design, develop, deliver, and evaluate technical documentation and knowledge management solutions that enable the adoption of new/changing and sustainable capabilities for business and/or operational needs. You will produce, maintain, and assess the storage systems and documentation, including policies and procedures used by operations. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will:

• Enable the development and deployment of technical/operational communications that assist with front-line operational knowledge and ensure organizational compliance
• Be responsible for creating and updating technical documentation/knowledge assets including policies & procedures
• Employ appropriate development methodologies to ensure that knowledge assets are relevant, readily understandable, and easily accessible
• Ensure knowledge assets are accurate by testing instructions, interviewing subject matter experts, observing end users, and validating content with both groups
• Work with various individuals throughout the organization to build trusted and trusting relationships and facilitate document work
• Work with enterprise trainers and quality auditors to ensure documentation meets training delivery and internal auditing needs
• Work independently and manage individual timelines, assignments, and work plans
• May manage projects requiring the responsibility of delegating work and reviewing resulting work product

Qualifications

Your Knowledge and Experience

• Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 5 of prior relevant experience
• Requires strong writing and editorial skills
• Must have excellent interpersonal and communication skills
• Must have extensive experience with Microsoft Word
• Familiarity with healthcare regulations and accreditation requirements desired
• Proficient in one or more development areas including use of FS Pro, Share Point, Service Now, HTML, CSS, and Microsoft Excel

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Us

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals. Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity or disability status and any other classification protected by Federal, State and local laws.

JOB INFO

Job Identification : 20261996

Job Category : Customer Services and Operations

Posting Date : 2026-10-12T18:27:55+00:00

Job Schedule : Full time

Locations :

Rancho Cordova, CA, United States

CA, United States

Long Beach, CA, United States

El Dorado Hills, CA, United States

Lodi, CA, United States

Oakland, CA, United States

Redding, CA, United States

San Diego, CA, United States

Woodland Hills, CA, United States

Pay Range for California : $81950.00 to $122870.00

Pay Range for Bay Area : $92380.00 to $138508.00

Note : Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.

Role can be filled by a candidate requiring sponsorship : No