Technical Client Solutions Lead

Cotality; City of Rochester (NY); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Health coverage

Tuition assistance

Job summary

Cotality is seeking a Technical Liaison to bridge client requirements with product and engineering teams in Rochester, NY. You will configure applications, manage client expectations, and drive issue resolution while coordinating across account management, DBA, product development, and system engineering groups.

Ideal candidates bring 1–3 years in product implementation or client support, strong communication, and a solid grasp of SQL or programming concepts to translate business needs into

Qualifications

• Bachelor’s Degree or equivalent work experience in similar role.
• 1-3 years Working experience in product implementation, technical or client support role.
• Critical thinking and strong problem-solving skills.
• Excellent written and verbal communication skills; including the ability to parse out the required details from client requests.
• Technical project management/coordination skills.
• Ability to immediately adapt to changing requirements and conditions.
• Ability to understand client’s business needs/requirements and effectively communicate issues to a range of audience members.
• Familiarity with real estate concepts is considered an asset.
• Experience with SQL and/or programming language Preferred

Responsibilities

• Technical Liaison: You act as the primary bridge, translating complex client needs into actionable tasks for internal product and engineering teams.
• Application Configuration: You won’t just talk about the software; you will get under the hood to configure and fine‑tune Cotality applications to meet specific client workflows.
• Strategic Communication: You are responsible for managing expectations and delivering professional, clear updates on complex technical issues.
• Problem Solving: Using critical thinking to diagnose why a solution isn't working and determining which internal resources are needed to fix it.
• Requirements Engineering: You act as a translator, gathering raw business needs from clients and converting them into precise technical specifications for developers and database admins.
• End-to-End Troubleshooting: You own the problem-to-resolution pipeline. This involves diagnosing deep‑stated issues and ensuring the final fix meets performance and data integrity standards.
• Application Lifecycle Management: Beyond initial setup, you perform ongoing configurations and updates to ensure the software evolves alongside the client's business.
• Technical Project Leadership: You lead application change projects. This means using project management frameworks to track statuses, hit deadlines, and keep all stakeholders informed.
• Strategic Risk Management: You proactively identify potential technical or timeline risks, creating Plan B mitigation strategies before issues impact the client.
• Cross-Functional Orchestration: You serve as the central hub connecting Account Management, DBA, Product Development, and System Engineering to ensure everyone is pulling in the same direction.

Skills

Critical thinking

Problem solving

Communication skills

Real estate concepts

Adaptability

Education

Bachelor’s Degree or equivalent

Tools

SQL

Programming language

Job description

Cotality is seeking a Technical Liaison to bridge client requirements with product and engineering teams in Rochester, NY. You will configure applications, manage client expectations, and drive issue resolution while coordinating across account management, DBA, product development, and system engineering groups.

Ideal candidates bring 1–3 years in product implementation or client support, strong communication, and a solid grasp of SQL or programming concepts to translate business needs into